Medical Office Assistant - Call Center

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant - Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from patients to register and schedule patients for appointments at the Family Medicine Clinic.

Key Result Areas (KRAs)

• Answer incoming calls from patients.
• Assists with scheduling patients.
• Serves as a resource and provides direction to patients.
• Completing call notes and call reports as necessary and updating them in the EHR.
• Adheres to the policies and procedures of University Clinical Health.
• Performs other duties as assigned

Core Competencies

• Adheres to the policies and procedures of University Clinical Health
• Demonstrates a strong commitment to the mission and values of the organization
• Exceptional communication skills
• Excellent telephone etiquette
• Knowledge of medical terminology
• Analytic skills to accomplish outreach calls and coordination/prioritization of tasks

Education & Experience:

• Minimum of a high school diploma is required
• Minimum of 1+ years experience working in a call center preferred
• Understanding of medical insurances preferred