Administrative Assistant - Facilities

Panorama
$20-$22 - Medical/Vision - Dental - Life Insurance - Flexible Spending Accounts - Retirement and 403(b) - Paid Time Off/Holidays - Employee Assistance Programs - Scholarship Programs and Tuition Reimbursement - Quarterly Wellness Bonuses and Holiday Bonus
United States, Washington, Lacey
1751 Circle Lane Southeast (Show on map)
Feb 04, 2025
The Facilities Administrative Assistant manages the daily operation of the Panorama Work Order Desk. This position interacts with residents and staff on a regular basis and requires excellent customer service and professionalism. DUTIES AND RESPONSIBILITIES: Address calls and requests from residents and/or staff to the Work Order Desk. Solicit additional and clarifying information to initiate work order. Dispatch departmental technicians to field emergency requests as appropriate. Maintain solid customer relationships by handling questions and concerns with speed, accuracy and professionalism. Enter and maintain requests using the maintenance management software. Perform data entry by appropriately and thoroughly categorizing and entering calls into management software system according to request, specification, necessity, etc. Prepare written communication such as notices, announcements and updates as requested. Prepare, maintain and distribute various reports as requested Maintain and update processes and standard operating procedures. EDUCATION/EXPERIENCE: High school diploma or general education diploma (GED). One year of dispatch, customer service, or receptionist experience preferred. Ability to respond to common inquiries or complaints from customers with attentiveness to analyze and interpret requests, and troubleshoot and prioritize calls. Excellent communication skills required. Strong computer skills and data entry. Proficiency in Microsoft Office applications.