Greets
customers and assesses needs to determine sales/service focus or referral to
appropriate department. Capable of completing
the duties of a CSR and Teller.
Essential Duties and
Responsibilities (Other duties may be assigned.)
* Access customer
needs for sales and/or services in a professional manner, determines best
solution and clearly communicates that solution to the customer. Answer questions regarding bank products and
services while recognizing sales and referral opportunities.
* Stay apprised of
existing bank products and services including implementation of new ones.
* Open deposit
accounts including checking and savings, certificates of deposit, safe deposit
box leases, HSAs, IRAs, etc.
* Perform specific
service transactions for customers including but not limited to reordering
checks, making account name and address changes, granting access to safe
deposit boxes, etc.
* Handle customer service issues by conducting research, assuming
ownership of customer problems, and providing follow-up status to customers.
* Greet customers to ensure smooth traffic flow within banking office in
order to provide efficient service.
* Build customer
relationships by using bank developed techniques and processes to better serve
customers and the banking office team.
Be proactive in daily customer and prospective customer contact, either
by phone or in person to identify financial needs and initiate and/or
strengthen relationships.
* Ensure accurate
and timely processing of basic teller transactions such as accepting deposits
and loan payments, verifying cash and endorsements, cashing checks within
approval limit or obtaining authorization as needed, issuing official checks,
taking large commercial deposits, cash advances, etc.
* Balance daily work in accordance with established Bank
policies and procedures.
* Handle
proportionate volume of work based on banking office demands to include Teller
Capture.
* Resolve customer
issues and problems in a professional manner or refer to appropriate staff to
guarantee customer satisfaction and retention.
* Support team
sales process by identifying and acting upon customer needs or by making the
appropriate referral. Participate in
team and individual sales goals.
* Follow bank
policies and procedures, security guidelines, and comply with all federal,
state and local regulations.
* Manage risk in
every customer interaction and detect fraudulent transactions to prevent losses
* High school diploma or equivalent required and a
minimum of 2 years related job experience, or equivalent combination of
education and experience.
* Cash handling experience.
* Effective oral and written communication skills.
* Excellent customer service and interpersonal skills.
* Demonstrate willingness and desire to interact in a
team environment.
* Ability to prioritize and multi-task.
* Adaptability to change, including cross-training for
Customer Service Representative and Teller Supervisor functions.
* Ability to compute basic to moderately complex math
calculations.
* Basic problem-solving and analytical skills.
* Ability to
interpret and follow a variety of instructions furnished in written, oral,
diagram, or schedule form.
* Proficiency in using personal computers and office
products (e.g., Word, Excel).
First Community Bank
Feb 06, 2025