New 
Technical Program Manager - AI
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Feb 08, 2025 | |
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OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Strategy and Operations (S&O) team is dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Product Lifecycle and insights team is focused primarily on Day-0 readiness. As a member of the Product Lifecycle Management & Insights team, the focus of this role is Day-Zero readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated Technical Program Manager (TPM) - AI to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As an AI TPM, you will be responsible for driving the development and implementation of AI use cases relevant for CSS & CSU, ensuring they are delivered on time, within scope, and with high quality. This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will lead and manage AI launches from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plan relevant to support and services. You will work closely with data scientists, engineers, product managers, and other stakeholders to define impact of upcoming AI workloads, the requirements, scope, and deliverables. You will provide technical guidance and support to the team, leveraging your expertise in AI and machine learning to solve complex problems. Understand and advise on the new landscape of Agentic apps relevant for customer success. You will identify potential risks and develop mitigation strategies to ensure project success. You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and any issues that arise. You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives. You will implement best practices for testing and validation to ensure the accuracy and reliability of AI models and solutions. You will stay up to date with the latest advancements in AI and machine learning and apply this knowledge to improve project outcomes and processes. Other Embody our culture and values. | |