Retail Fragrances Sales Counter Manager - Kilian, South Coast Plaza - Full Time

Job Summary:

As the Leader, Fragrance Counter Manager, you oversee the operation and success of the Macy's fragrance counter. You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events achieve sales goals.

What you will do:

• Inspire teamwork to reach sales goals and elevate the customer experience
• Demonstrate knowledge of products and services to build rapport and loyalty
• Understand how to drive sales through brand training, events and strategies
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Build brand loyalty through engaging customers in our rewards program
• Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goals
• Recruit, train, coach, motivate and develop colleagues on policies and goals
• Lead product demonstrations and peer-to-peer training
• Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling of customer orders.
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Oversee presentation, organization, storing and stock replenishment
• Adhere to safety and hygiene standards; comply with asset protection control procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who you are:

• 1-2 years of direct experience is preferred
• Has advanced authority and expertise in a specific brand
• Flexible availability, including days, evenings, weekends and holidays
• Strong interpersonal skills
• Resourceful and able to adapt quickly to changing priorities
• High school graduate or equivalent (general education degree or GED)

Essential Physical Requirements:

• Prolonged periods of standing/walking around the store or department
• Frequent use of computers, handheld electronic equipment and cash registers
• Reaching, crouching, kneeling, stooping and color vision
• Lifting and moving items weighing up to 25 lbs.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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