Customer Service Representative

Customer Service Representative

Location- Byron Center,49315

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.
• Handle exceptions, substitutions, allocations, and other special problems.
• Gain specialized technical knowledge about our products and applications.
• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
• Follow up with customers to ensure that issues are resolved to their satisfaction
• Develop and maintain list of suppliers for goods and services
• Negotiate best pricing for products/services with suppliers
• Generate direct ship purchase orders for required products/services and track scheduled delivery dates
• Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.
• Manage and track material returns with customers/suppliers
• Plan, track and coordinate delivery of purchased products
• Expedite purchase orders as necessary.
• Enter and maintain customer sales orders into SX.e distribution software system.
• Communicate any order issues with Accounting Department
• Perform all tasks assigned by the Inside Sales Manager

Education and Experience Requirements:

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical and automation distribution.
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."
• Valid driver's license and satisfactory driving record required.