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Mgr. Specialty Servicing Ops -- Asset Based Lending/Construction
Directly oversees the management of multiple specialty lending lines of business, namely Asset Based Lending and Construction Administration. Operational responsibilities cover these loan types across Comerica's entire lending footprint. This specialty lending servicing function is responsible for a set of highly complex operational activities that occur throughout the day and after hours, including ensuring all associated critical service level targets are met which requires comprehensive planning and periodic execution of contingency processes. Provides direct input to financial plan and performance for the function, works independently on highly complex incidents/issues, and leads medium to large size projects to drive improvements in business processes leading to meaningful efficiencies or enhanced customer experience. This position includes frequent contact with lending units, credit and operational risk teams, and customers on reporting requirements, exceptions and the enforcement of credit policies. Because these functions include oversight of activities that directly impact and determine a borrower's loan availability, precision and timeliness are essential. The role also requires developing a team that not only exhibits operational excellence but possesses appropriate professional and customer service skills that allow them to interact directly with sophisticated corporate clients.
Position Responsibilities:
Operations/Production Management
- Manage and oversee activities to ensure consistent delivery of competitive, high-level quality specialty servicing to support Comerica's commercial activities. This includes developing reliable processes for these nuanced functions that not only meet industry expected service levels but align with Comerica's customer delivery standards for these targeted portfolios.
- Lead efforts to efficiently deliver operational services in a manner that ensures quality processing.
- Partner with clients and customers, both internal and external to the bank to evaluate potential improvements or resolve issues.
- Manage key operational metrics, particularly in the areas of customer impact, quality, timeliness, productivity, and overall efficiency.
Operations Strategy
- Benchmark performance against peers to identify opportunities to improve service effectiveness and efficiency.
- Stay abreast of industry and competitor trends and determine their impact on Comerica.
- Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
Project Management
- Champion technology and business process initiatives that provide standardized and cost-effective services as well as reliable processes to manage complex loan servicing needs.
- Continually drive efforts to improve service delivery and customer satisfaction.
- Lead effective root cause analysis as well as strategies to recover.
- Participate in projects originating in other business units but may impact the process and procedures of the Specialty Loan Servicing group.
Financial & Risk Management
- Monitor financials of the department with attention to the details of planning and budgets while exhibiting a strict cost discipline.
- Review volume to cost metrics to ensure ongoing competitive levels and alignment with expectations.
- Create and monitor risk management practices that ensure an effective internal control environment as well as compliance with relevant laws and regulations.
- Analyze and interpret new or changing regulations and develop plans to implement within operations.
- Knowledgeable on disaster recovery and business continuity planning and responses.
Talent Management
- Select, motivate, and retain high performing talent, cultivating a spirit of teamwork with shared goals and objectives.
- Develop and clearly articulate distinctive strategies to position LTS as a competitive advantage to enable Comerica to reach its revenue growth goals.
- Coordinate with HR and peer operations managers to enhance corporate practices and programs to continuously improve operations management developmental curriculum.
- Provide strategic direction to ensure instructionally sound training programs are delivered to improve operational and targeted technical capabilities that ensure team members are skilled for the future.
- Develop plans to reduce key person dependencies, ensure succession and knowledge transfer plans.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university or 4 years of relevant experience Business, Accounting, Finance or other related degree type
- 8 years of Banking or financial service environment experience
- 5 years of Commercial loan experience
- 5 years of analysis experience
- 4 years of experience with loan accounting system (AFS) and DEALS
For candidates hired in the state of California, the expected salary/On-Target Earnings (OTE) range for the role is currently:
- California - $126,250 - $233,750 Annually
Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer's work location to determine the pay range. About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
$126,250 - $233,750 Annually
life insurance, parental leave, paid time off, sick time, 401(k)
Feb 11, 2025