Associate Service Administrator

dunnhumby
United States, Ohio, Cincinnati
Feb 11, 2025
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for an Associate Service Administrator who expects more from their career. It's a chance to extend and improve dunnhumby's Service Management team, where you'll work with the IT Service Manager to ensure world-class service for our key clients and internal/external IT Stakeholders. You will be a key part of the operation, collaborating with the IT Service Manager on client cases and onboardings while ensuring global service management processes and policies are being followed. What we expect from you Coordinate and track progress on key client onboarding processes. Assist in service on cases and incidents from clients and internal stakeholders. Identify and implement initiatives that improve the quality of our service to customers and colleagues. Collaborate with client advisors and the IT Service Manager to identify improvements to processes and procedures. Knowledge of introductory IT Service Management principles such as Service Level Agreements and Incident Urgencies/Impacts. Knowledge of ServiceNow or other Service Management tools. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contactstephanie.winson@dunnhumby.com to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)