Account Representative

The Account Management Representative will be responsible for managing multiple customer accounts. They will provide customer service activities as well as execute commercial activities for each assigned customer account. The role includes identifying opportunities with newly acquired customers. The Account Management Representative will need to develop and foster relationships with customers to understand their issues and offer appropriate solutions. In addition, they will identify opportunities to expand business relationships, propose pricing, and close new business. The Account Management Representative will also collaborate internally across various Rinchem functions to effectively manage assigned customers.

Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemical logistics and transportation company-Rinchem. As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You'll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.

Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia.

Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients' supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem's transportation and warehousing network are linked through the company's proprietary, web-enabled software Chem-Star that provides customers with real-time visibility into inventory location and status.

In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak's deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

• Great people and a great place to work
• Exciting and challenging work that helps build the future of technology from the foundation up
• Flexible working environment where you can fit life around work-we call that balance
• Opportunity to further your career along a Sales trajectory

• Accountable for managing assigned customer accounts.
• Build long-term customer relationships.
• Identify opportunities to sell new business.
• Partner and collaborate with multiple business functions and leadership to meet customer service requirements for assigned accounts.
• Negotiate pricing and contracts with customers.
• Ensure accounts receivable remain current by escalating issues within the customer organization to resolve outstanding overdue balances.
• Follow-up on inquiries from prospective customers, as assigned.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email at accommodations@rinchem.com so we can connect you with someone that can assist you.

Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.

Qualifications:

• Demonstrated experience in customer service, order fulfillment, inside sales, or a similar field.
• Ability to gain customer trust and respect while building strong customer relationships.
• Strong critical thinking, decision-making, and problem-solving skills, with the ability to exercise sound judgement.
• Proficiency in utilizing multiple IT systems to extract data and present data-driven recommendations.

Experience and Education:

• Bachelor's degree in Business Administration, Supply Chain Management, or other related field.
• A minimum of 1 years' experience in customer service, order fulfilment, inside sales, or similar role.

Communication Skills:

• Outstanding verbal and written communication and presentation skills; ability to communicate accurately and concisely.

Computer Skills:

• Microsoft Office Suite proficiency. Exemplary PowerPoint and intermediate Excel skills preferred.
• CRM (Salesforce preferred).

Other Skills and Abilities:

• Excellent project and time management skills.

Other Qualifications:

• Ability to travel up to 10% of the time.