Tier Printer Technician II

The Printer Tech II Serves as Field Service networked printer SME for the Air Force Research Lab (AFRL) Rocket Lab specialized IT Support Team at Edwards AFB, CA. Provide intermediate level customer service in printer installation and troubleshooting of incidents provided within the Web Help Desk (WHD) ticketing system. Intermediate level support requires an in-depth knowledge of IT concepts, printers and more than basic troubleshooting skills gained through experience, certification, and formal training.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Overall responsible for the creation, research, and maintenance of documentation on all networked printers
• Transport, connect and deploy printers to assigned field locations
• Schedule and perform preventive maintenance including cleaning, toner replacement, and add paper as needed
• Coordination with customers for printer troubleshooting and repairs
• Complete pre-deployment functional testing that includes Security Technical Implementation Guidelines (STIG) requirements
• Conduct post-deployment functional testing
• Coordinate and escort outside vendor technician(s) on site when required to perform Warranty service or repairs
• Download and install firmware updates

• A minimum of three (3) years of experience in hardware maintenance, deployment and management of printers
• Microsoft Certified Professional (or Technology Specialist) certification (or approved training) for Microsoft Windows 10 (or higher).
• DOD IAT-II certification (CompTIA Security+CE)
• MD-102 (Microsoft Windows Endpoint Administrator Associate) Certification or CompTIA A+ 220-1101 and 220-1102.
• Interim SECRET (or higher) security clearance

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.