The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care? Yes
Essential Functions-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
- Greet and escorts patients into exam rooms
- Obtains and records vital signs, weights, blood pressure, pulses, temperature, pain scale rating and other documentation deemed necessary prior to seeing the Provider
- Reviews and documents the patients current medications list, update immunizations and all pertinent documents for the visit type
- Review UNOS and fall questionnaire with patient/supports
- Prepare and package specimens to clinical laboratory for processing in some case may need to transport collected specimens to clinical laboratories
- Alerts the provider when the patient is ready and communicates pertinent clinical information
- Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
- Instructs patients how to prepare for the physicians or nurses (assisting as necessary)
- Collects specimens during visit as ordered and provide patients with instructions for specimen collection at home: Weekly rotating in Clinic Lab
- Phlebotomy
- Clean-Void Urine
- Sputum
- Finger Sticks
- Stool for Occult Blood
- 24 urine collection
- Tests specimens as necessary
- Blood Sugars
- Stool for Occult Blood
- Performs other tests, procedures, and treatments as directed:
- Simple dry, sterile dressing
- 12 lead EKG
- Set up, clean and stock patient exam rooms
- Set up and download 24 BP monitor data
- Set up, clean and stock exam rooms
- Adheres to hand hygiene and standard precautions guidelines
- Assists with printing letters, scanning medical information, filing, faxing and communicating with outside facilities and patients
- Receives patient messages, reviews these with nurses per practice protocols and takes action as directed
- Complete medication and radiology prior authorizations as necessary
- Calls patients prior to virtual visit/telemedicine visits to record home vital signs and review medications and allergies
- Transport patient when needed
- Clinical skills standard for a medical assistant, to include accurate taking of vital signs, ability to perform POC testing and draw blood
- Knowledge of office based tests and procedures
- Ability to learn specialized testing as appropriate to practice and execute properly
- Knowledge of standard medical office procedures, including appointment scheduling, telephone skills, routine billing and insurance matters
- Good communication skills
- Sound judgment and problem-solving ability
- Ability to prioritize
- Ability to handle multiple tasks in a busy environment and see them through to completion
- Accuracy and attention to detail
- Knowledge of computer skills necessary
- Good command of the English language
- Ability to work independently and within a team environment
- Demonstrated knowledge of HIPPA Confidentiality and Privacy Policies
- Ability to perform Phlebotomy
- Good understanding of medical terminology
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Massachusetts General Hospital
Feb 14, 2025