New 
BI Analyst II, Member Insights
 First Tech Federal Credit Union | |
paid time off, 401(k)
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 United States, California, San Jose | |
 Feb 20, 2025 | |
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Description
The BI Analyst II, Member Insights is part of the growing Continuous Improvement organization and is an expert in member experience data. As the BI Analyst, you'll support a pivotal role in defining and improving the Customer Experience (CX) strategy through providing provide statistical and analytical support to key stakeholders by creating institutional and ad-hoc reports.
Primary Responsibilities:
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Identify metrics to turn data into valuable insights using creative solutions, drive the business forward, and effectively communicating insights to key stakeholders including senior and executive leadership
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Act as a subject matter expert in building, advising, and enabling enterprise reports, dashboards, and visualizations that will result in complex solutions for cross-functional initiatives
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Drive member journey mapping by analyzing diverse data sets and uncovering insights that help create a deeper understanding of the member experience
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Advance the Voice of Customer program and lead initiatives that will focus on continuous improvement across the enterprise and the entire member journey
Experience and Education Requirement:
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Minimum Education:
Bachelor's degree in Business Administration, Mathematics, Statistics or related field
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Minimum 4 years' experience as a BI/Data Analyst, preferably in the financial services industry
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Ability to anticipate needs and prioritize projects while producing high-quality work
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Thrives in a dynamic environment and proactively identifies opportunities for CX improvements
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Demonstrated experience using common business intelligence tools including OBIEE, BOBJ, MicroStrategy, Power BI with strong preference for Tableau
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Strong knowledge of analytical programming languages including SQL, Python, R
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Strong business acumen and leadership skills
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Exemplary communication skills: oral and written, with ability to translate complex statistical and quantitative analysis into simple real-real world inferences for business teams and senior management
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Ability to work effectively with multiple stakeholders of different levels across the organization
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Analytical and able to work with large datasets to identify actionable insights
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Prior experience with customer survey platforms (e.g. Qualtrics) and text analytics is preferred
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Certification/License
: Tableau Certified Professional is preferred Location:
Hillsboro, OR 97214 | Rocklin, CA 95765 | Ridgepointe, WA 98007 | San Jose, CA 95134 (HYBRID)
Target Compensation in Hillsboro, OR:
$95,000 - $105,000 annually + annual bonus
Target Compensation in Rocklin, CA + Ridgepointe, WA:
$104,000 - $116,000 annually + annual bonus
Target Compensation in San Jose, CA: $118,000 - $132,000 annually + annual bonus
Benefits options include:
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First Tech is not currently offering Visa transfer/ sponsorship for this position
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