Client Services Assistant - Concierge

The Veterinary Health Center within the College of Veterinary Medicine is seeking a motivated, personable, and service-oriented Concierge to join our Client Services team. The Concierge will be the first point of contact for clients and patients, creating a positive and seamless experience throughout their visit. They will serve as a resource by directing clients to the appropriate departments, addressing client inquiries, and offering helpful information all while providing top-tier customer service. Working hours for this position will be Monday-Friday, 7:30am to 4:30pm.

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Minimum Qualifications:

• High school diploma and one year of relevant experience.

Preferred Qualifications:

• Two years' experience in customer service and veterinary knowledge.
• Great customer service skills, including the ability to communicate professionally under stress.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Comfortable around all types of animals.
• Ability to perform basic administrative/secretarial/reception duties.
• Responsive to a wide variety of clients' needs to ensure a smooth and pleasant experience.
• Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Please submit the following documents:

1. Resume
2. Cover Letter
3. Contact information for three professional references

Immediately and continues until position is filled.

$15.50 per hour