Servicing Associate- Credit Disputes & Bank Recon

MidFirst Bank
United States, Oklahoma, Oklahoma City
Feb 14, 2025
Description Midland Mortgage, a division of MidFirst Bank, is one of the most successful residential home mortgage servicers in the country. We focus on quality and creating winning teams to execute on our mission to lead the mortgage servicing industry. The purpose of this position is to ensure accurate credit reporting each month on our borrowers and to assist the bank reconciliation team with various reports. Position Description: Midland Mortgage- Credit Disputed department is responsible for ensuring accurate credit reporting each month on our borrowers. This position will help review and respond to borrower questions or credit disputes. Our team is committed to providing excellent service to our internal departments and working quickly to resolve issues. This position will require the individual to learn the Credit Reporting Resource Guide and Fair Credit Reporting Act regulations. The Servicing Associate role will also assist the bank reconciliation team to produce and monitor internal reporting to ensure accuracy and compliance with business standards. Successful candidates are those who can meet deadlines and adapt to regulatory changes. Selected candidates will be required to work with Credit Reporting Agencies and be able to follow reporting processes. Responsibilities of the position include: Creation of daily reporting files for management and inter-departmental review Produce accurate work with special attention to detail The ability to work in a deadline driven environment based on regulatory and internal deadlines Reviewing and responding to borrower credit disputes Completing and working through AUDs and ACDVs Position Requirements Candidates must possess at least 1 year experience working in a fast-paced office environment, where they are performing detailed work. Preference will be given to those with previous mortgage servicing, credit disputes, or bank reconciliation experience. Candidate must also possess: Strong detail-oriented and analytical skills Excellent verbal and written communication skills Ability to work independently and collaboratively Capacity to work in a deadline-driven environment Strong organizational skills Working knowledge of MS Excel is preferred Basic mortgage servicing knowledge is preferred but not required Qualifications Education High School (required) Experience 1 years: experience working in a fast-paced office environment, where they are performing detailed work. (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)