Account Executive

Full-Time Position

Salary: $70,000-$75,000/year depending on experience. This position is also eligible for commission, company cell phone and a car allowance.

ROLE:

The Account Executive (AE) plays an integral role by coordinating and managing service levels to all TridentCare customers in a designated geographical territory. The AE will have a select number of facilities assigned to them for relationship management.

TASKS AND RESPONSIBILITIES:

• Take full responsibility for relationship development/management within each facility assigned
• to the Account Executive
• Develop relationships with local facility "influencers" which may include, but are not limited to,
• the Administrator, Director of Nursing and Medical Director in each of their facilities.
• Cross sell TridentCare Services to assigned facilities.
• Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate
• with the CSE.
• Responsible for problem resolution in support of the CSEs operating in their geography.
• Problem resolution may include the following:
• Billing issues that require on-site support
• On-Site training (various)
• General operational issues that require on-site support
• Clinical concerns/issues that require on-site support
• When appropriate, coordinate TridentCare responses (for customer initiated issues) between
• the Sales Support Team (SST) and our customers.
• QA Attendance & Participation is a requirement of the position for those limited accounts
• assigned to the AE. The Account Executive will coordinate additional QA meeting attendance
• with the CSE for critical accounts. In situations where QA attendance is not possible, the
• Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical
• Director have electronic copies of their QA reports.
• Generate qualified leads for the CSE
• Identify prospects using all available resources and SUGAR database
• Significant travel required as needed within the assigned territory, with daily account visits
• Weekly and monthly call schedule will be approved by RSD and coordinated with the
• Report customer product experience issues through appropriate channels in an accurate and
• timely manner.
• Work as a liaison between the customer, external and internal TridentCare Operations.
• Track personnel changes within client facilities, develop and maintain accurate prospect and
• account file using the SUGAR database and DDF system.
• Assist in the gathering of critical information for RFP responses.
• Conduct new facility set-ups in person
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• Conduct Review of Services for assigned clients, and as needed by the CSE.
• Collect and update competitive information
• Attend industry conferences, regional meetings and actively participate in local networking and
• professional events to cultivate customer relationships.
• Submit timely and complete reports on a weekly and monthly basis
• Establish positive public image of the Company in all interactions with prospects, customers,
• colleagues and competitors.
• Commit to professional development as appropriate
• Perform other related duties as assigned.

SKILLS|EXPERIENCE:

• A Bachelor's Degree or equivalent knowledge is required.
• A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one
• year of Sales experience. General understanding of ROI selling.
• Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
• Proven track record of increasing sales and revenue; field sales experience is preferred
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills.
• Strong communication skills (verbal and written) are essential.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work
• with minimal supervision.
• Individual must have good time management skills and the ability to prioritize tasks

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