Intake Screener

Pre-Admission Process

• Handle inquiries, conduct screenings, and explain steps to access care.
• Describe Rogers' levels of care and admission criteria to potential patients.
• Gather and verify demographic and insurance information, utilizing contracted payor lists.
• Review clinical data with clinicians to address safety concerns or support recommendations.
• Explain bed assignment policies and manage capacity limitations.

Documentation

• Enter inquiries, referral details, and clinical information accurately into systems.
• Ensure quality and productivity standards for documentation and calls.

Support and Collaboration

• Connect patients or representatives to external resources when needed.
• Collaborate with internal teams and external facilities to facilitate care access.

Compliance and Training

• Adhere to policies and regulatory standards (e.g., Joint Commission, HIPAA, EMTALA).
• Participate in training and development to stay informed on regulations and procedures.

Other Responsibilities

• Support on-call, weekend, and holiday schedules as assigned.
• Complete additional tasks assigned by leadership.
• Uphold department goals, organizational mission, and policy compliance.

Additional Job Description:

Education/Training Requirements:

• High School Diploma required
• Bachelor's degree preferred (in human services related field)
• Minimum of 2 years' experience in a health care setting strongly preferred
• Customer service experience required.
• Completion of required trainings under Rogers' policies.
• Electronic medical record software experience, preferred.
• Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.
• Knowledge of medical terminology preferred.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)