Patient Service Specialist - Admitting/Access - Chula Vista

This is a Casual/Per Diem position (non-benefited, no set schedule) with a varied schedule of 8 hour shifts, located at our Scripps Mercy Hospital Chula Vista. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

• Made Becker's 150 Top Places to Work for 2024
• #5 in Fortune Best Workplaces in Healthcare 2023
• #78 in PEOPLE Companies that Care 2023
• #95 in Fortune 100 Best Companies to Work for 2023
• Nearly a quarter of our employees have been with Scripps Health for over 10 years

Join a winning team at Scripps Mercy Hospital Chula Vista supporting the Access & ED department as a Patient Service Specialist. Working together, you'll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

As a Patient Service Specialist, you will be responsible for:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• 2 years of experience in a customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes.