Service Desk Technician

Location

US-VA-Arlington

ID

2025-2269

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

As a Service DeskTechnician you will have the opportunity to do the following:

Providefirst-level contact and problem resolution for all users with assigned software application problems.
• Resolveas many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respondto users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assistwith installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Informand meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $42,200.00/Yr. - USD $89,000.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Race/Sex/Disability Status/Veteran Status