Conference Services Associate

Key Responsibilities:

• Responsible for daily conference room setups, tear downs, and resets according to specifications (i.e. floor layouts, table & chair sets, beverage set ups); uses judgement to escalate concerns to Conference Center Coordinator/other management.
• Collaborates continuously with Conference Center Coordinator on daily and upcoming meeting schedules and Conference Center needs.
• Maintains organized inventory of Conference Center equipment and supplies in respective storage rooms and kitchen areas (i.e. tables, chairs, power strips, beverages, and condiments).
• Tracking of numbers and volumes for monthly and quarterly reporting (set-ups, calls, emails, etc.).
• Partners with team members to ensure backup/coverage in all service areas.
• Problem solves and trouble shoots special requests and works effectively with all stakeholders.
• Reports all issues to service/facility team for work order entries.
• Performs floor sweeps daily of Conference Center.
• Provides excellent customer service.
• Other duties as assigned by management.

Qualifications:

• HS Diploma or equivalency required
• Working knowledge of office services operations
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
• Must be able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Exhibits superior verbal and written customer service skills
• Maintains confidentiality while working with highly sensitive materials
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times