Senior/ Lead Product Designer - Commerce Cloud

salesforce.com, inc.
United States, Massachusetts, Boston
Feb 21, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce's Product UX org is hiring for multiple positions at the Senior and Lead levels. Our teams craft Salesforce's enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers. You'll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You'll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You'll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction. Ultimately, you'll make products people love to use - tools that make a salesperson's day more productive, a marketer's campaign more powerful, and a developer's app more feature-rich.If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us! Cloud we are hiring for: Salesforce is a values-driven company. We're building at scale, helping millions of customers around the world meet demands and achieve their goals in new and innovative ways.Salesforce Commerce Cloud is the leading unified commerce platform empowering thousands of businesses globally across diverse industries. Recognized as a leader in the Gartner Digital Commerce Magic Quadrant for nine consecutive years, we help businesses harness AI-driven solutions to optimize commerce channels, manage orders and payments, and seamlessly connect B2C and B2B ecosystems-all on a unified platform.Salesforce Commerce Cloud is looking for a senior UX designer who's excited to bring unique contributions to our B2B, B2C and order management products.As a member of our curious, highly collaborative, and motivated User Experience team, you will collaborate with cross-disciplinary teams to bring your ideas to life. You'll be involved at all levels of the product development process - everything from gathering customer and user insights, future-visioning, and prototyping through implementation and testing. You'll have an opportunity to make an impact while solving meaningful problems and creating new design patterns and paradigms. The ideal candidate will have deep expertise working with key commerce personas and jobs to be done.Join us in crafting exceptional design solutions and transforming the future of commerce. Experience/Skills Required 4+ years of experience designing and delivering software products from start to finish as part of a cross-functional team. Ability to deliver solutions on time independently and with on-site and distributed teams Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations. Ability to explore ideas, persuade, and build consensus on fast-moving projects with varying degrees of ambiguity and deadlines. Capability to deliver original, high-quality design work that is conceptually strong, meets business needs, and is at the right level of fidelity for each phase of a project. Strong communication and active listening skills, with an ability to build and develop close, trusting relationships with a wide variety of stakeholders across product and engineering. Familiar with managing large design initiatives, including managing competing priorities. Demonstrated desire to continually improve on processes. Can design and think in design systems, not just single-purpose apps. Can consider how a design impacts ethics and equality, and have the conviction to speak up if veering off course. Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools. BA/BS or MA/MS in a design-related field, or equivalent experience. Responsibilities Collaborate closely with product owners, engineers, and user research teams to create a vision for your product area. Serve as a bridge linking design, product, engineering, and marketing teams. Oversee multiple web and mobile application features, interfaces, and experiences. Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations. Produce wireframes, storyboards, concepts, and other collateral to help communicate research results and make the case for new ideas. Create designs that adhere to and extend the existing style guide and design system. Generate detailed final design specs that inspire accurate developer builds. Work with developers and quality experts to deliver a polished final product. Promote and educate others on new interface guidelines and design patterns. Mentor new design staff. Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities. Advocate for accessibility through encouraging product and engineering management to prioritize accessible features and bug fixes. Support the vision for a product's creative identity, articulates it clearly and convincingly, and guide the team through its implementation. Please submit a resume with links to your portfolio. Submissions without portfolios or work samples will not be considered. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.