RCG is a growing federal contracting company and Certified as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking a Data Center Operations Manager with an active Secret Clearance for a full-time position as part of an ongoing contract in Washington, DC. On-site 5 days a week required.
Please note: Due to the secure nature of this government agency, all candidates must be U.S. citizens or permanent residents and hold a current and active Secret clearance.
The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.
The Data Center Operations Manager is responsible for leading a team of System Administrators and Engineers in providing operational and engineering support on a classified network. This is a working lead role requiring in-depth operational knowledge and the ability to work hands-on with the team on day-to-day tasks and projects. One administrative Telework day/week is available for this position due to the classification of the network. The Data Center Manager will work with the Contractor Program Manager as a technical expert to provide guidance on technical tasks and report on the daily operations of the Data Center.
This role may include assisting in creating and planning project plans for large-scale projects such as data center migrations, system upgrades, re-engineering tasks, scheduled operational reporting, and assisting in hiring and training staff. The role may include other duties as needed by the client and/or the Program Manager.
Duties and Responsibilities:
- Lead a small team of SMEs to maintain and upgrade Windows Server
- Serve as a Lead engineer/administrator for technical tasks for computing, virtualization and storage
- Provide reporting to fulfill contract deliverables related to data center operations and projects being performed by the Data Center team
- Assist in implementing new technology as needed and upgrades to the data center based on client requests.
- Attend Change Control Board (CCB) meetings as a technical advisor/scribe for all Change Requests (CRs)
- Additional duties and responsibilities to be assigned by the Program Manager
- Backing up processes, Performing emergency planning and disaster recovery operations;
- Providing elevated technical support;
- Supervise and mentor a team of engineers
- Providing physical and logical security measures to protect data center;
- Creating/enforcing/monitoring of govt policies and procedures within the data center;
- Providing daily Tier 3 IT Data Center operations and administration services to include:
- administration, monitoring, change management, configuration, release management, provisioning, security, performance and capacity planning, and incident and disaster recovery functions. These functions encompass all shared Data Center communications and hardware such as switches, routers, servers, printers, tape devices, SAN, firewalls, IDS/IPS, VPN and related equipment attached to the Data Center Operations environment.
Required Qualifications:
- Must hold an ACTIVE SECRET Clearance!
- 8+ years of hands-on experience with a minimum of 5+ years of supervisory experience
- 5+ years in support of a civilian federal government agency
- Demonstrated understanding of federal government agency support
- Hands-on technical experience with some or all the following:
- Active Directory Group Policy troubleshooting
- Windows Server 2012/2016
- Splunk Reporting
- VMware ESXi / vSphere 6.7
- Citrix XenApp and XenDesktop
- Microsoft System Center Configuration Manager (SCCM)
- Microsoft Exchange
- Familiarity with Defense Information Systems Agency (DISA) STIGs
- SANs, storage devices, backup and recovery planning
- Solarwinds or similar system monitoring tools
- Ability to provide expert technical guidance and recommendations to clients. The candidate shall exhibit strong technical understanding when working with Subject Matter Experts (SMEs)
- Ability to create and report on remediation plans for risks and vulnerabilities, and recommend mitigation strategies
- Ensure coordination and collaboration on upgrade activities and routine maintenance to successfully implement hardening of server infrastructure
- Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team
- Excellent verbal and written communication skills in the English language.
- Pleasant, professional, and courteous personality.
- Excellent administrative skills: organized, efficient, and versatile.
- Previous management of a Data Center or management of Engineering teams on projects is preferred
- Expert working knowledge of data center daily, weekly and monthly operational tasks such as backup schedules, vulnerability scans, risk reports, etc.
- Ability to effectively communicate both orally and in writing with management and technical specialists; to plan, organize and manage tasks on time with minimal supervision.
- Experience with the design and planning of projects using Microsoft Project (or similar project management systems)
Preferred Certifications:
- MCSE or MCSA
- Security+ CE or CISSP
- PMP
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin
RCG, Inc.
Feb 20, 2025