Instructor Strategy Manager

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Turkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne.

This hybrid position requires two days per week in the office at the nearest hub.

Udemy is seeking an innovative Instructor Strategy Manager to join our team within the larger Instructor & Content Strategy department. This role will help leverage Udemy's strategic advantage - its top instructors - to support business growth and customer engagement objectives. The primary focus is to facilitate strategic collaborations between instructors and key customer accounts in order to demonstrate Udemy's unique value proposition as a learning marketplace and support our go-to-market (GTM) teams in retaining and growing our largest enterprise accounts.

As an Instructor Strategy Manager, you will help to develop and iteratively improve the Udemy Instructor Collaborations program by working cross-functionally with instructors, Marketing, Customer Success, and other partner teams. You will manage all components of the program including instructor identification, stakeholder communication, timeline management, feedback collection, and reporting on program performance. You will learn what works, try new approaches, and continually improve the way we ensure timely and impactful program execution. This is a quickly growing high-impact program with direct impact on Udemy's top level objectives.

• Manage end-to-end program execution, ensuring good outcomes for all stakeholders (instructors, customers, and Udemy)
• Define and use qualitative and quantitative data to measure program success and continually improve while we scale
• Develop and maintain strong relationships with internal cross-functional partners and instructors
• Report on key program results and document opportunities for process and program improvements

• You have a proven ability to navigate challenges and uncover innovative solutions to support program objectives
• You thrive in dynamic environments and demonstrate flexibility and adaptability in response to evolving business needs
• You are organized and excel at managing multiple projects, prioritizing tasks to meet deadlines
• You're a structured thinker with excellent communication skills who is able to translate complex concepts into clear, actionable insights
• You have proven customer management and cross-functional collaboration skills

• Experience with program management, coordination, design and/or development
• Experience as a Customer Success Manager or similar customer facing role
• Experience with Salesforce CRM, Jira, and Google Workspace
• Strong analytical and reporting skills
• Proficiency in SQL, Tableau, Business Intelligence tools, or similar

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
  
  
• Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
  
  
• Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
  
  
• We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work and Built In Best Places to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at recruitingaccommodations@udemy.com. We will consider for employment qualified applicants with arrest and conviction records.

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
• Transgender Benefits: Expanded medical coverage for gender-affirming care
• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to eight to twelve weeks of paid disability leave for birthing parents) as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
• Charitable Giving: Corporate charitable match for eligible nonprofits and charities
• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
• Holidays: Twelve paid holidays throughout the year