Director, Program Design, Results and Impact

THE ORGANIZATION

Feeding Westchester is looking for people with the passion, courage, and creativity to create meaningful change in the lives of others. As a member of the Feeding America network of food banks and Westchester County's leading hunger relief organization, we moved nearly 22 million pounds of food to agencies and partners across Westchester County, including food pantries, soup kitchens, senior centers, and schools last fiscal year. We supplied 17 million meals to children, families, and seniors, mobilized 11,000 volunteers, and raised over $17 million in donations and government support to help end hunger.

Feeding Westchester's mission is to nourish our neighbors in the fight against hunger. As the heart of a network of more than 200 partners, we source and distribute food, and other resources, to communities across Westchester. We envision a community where all people have access to the food they need today, and the fundamental resources to build a better tomorrow.

THE OPPORTUNITY

Feeding Westchester has an exciting opportunity for a passionate and mission driven Director, Program Design, Results and Impact. Working within the Community Engagement and Impact department, reporting to the VP, Community Engagement and Impact, the Director, Program Design, Results and Impact plays an impactful role in collaborating to advance Feeding Westchester's efforts to build awareness about our mission, services, needs and successes, as well as to position the organization in leading hunger-relief in Westchester County. The Director of Program Design, Results and Impact will have strategic and operational responsibility for all program areas. The position will drive program design, program quality and impact, as well as liaising with the development team to lead fundraising efforts and reporting. The incumbent will initially develop deep knowledge of each program and their day-to-day operations and the organization's strategic plan, while focusing on the following areas: program design, monitoring and reporting, measuring program impact, development of a learning agenda and knowledge management. The Director of Program Design, Results and Impact will also provide leadership, direction, and management to staff to ensure compliance with all reporting requirements and how we interpret data and knowledge for decision making. Provides a coach-like and mentoring demeanor while providing direction, training, and development to the programs team to ensure program designs are well articulated and then monitored and reported. The Director will seek to push the envelope on programs, evaluation and learning so Feeding Westchester's programs are operating at the most optimal level with a focus on program quality, program accountability and growth.

Key Responsibilities:

Program Design, Implementation and Monitoring

• Ensure each program has a clear goal and strategies that help achieve said goal.
• Ensure monitoring data is in support of goals and strategies.
• Ensure Program Standard of Practice are updated and in line with clear program goals and strategies.

• Develop high quality monitoring tools to ensure data from 200+ partners are being collected in a timely way and help tell the programmatic story.

• Collaborate with the Development Team to write program proposals that have a clear program design and reporting requirements that we can report on through our monitoring data.
• Collaborate with the Development Team to grow new funding sources from municipal, county, state and federal levels that support programmatic priorities and are centers around sound program design.

Program Results, Metrics, And Impact

• Develop a learning agenda that will help provide data and learning about the impact we are creating.
• Conceptualize non-traditional evaluation methods to show our impact, such as retrospective impact evaluations and mix-method operations research.

Stay up to date on research and staying informed and continuously expanding knowledge about food banking and distill this knowledge in a way that helps other grow and develop.

• In collaboration with the Business Intelligence Department, ensure Net Suite and Power Bi are visualizing data in a way that is easily consumed by multiple internal audiences and helps drive efficiencies in programmatic decision making and reporting.

Programmatic Knowledge Management

• Collaborate with Business Intelligence to develop and maintain systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the programs.
• Develop dissemination system to share organizational learning with a broad range of stakeholders, including internal development and communications team, 200+ agency partners, and our communities.
• Implement measures to ensure that internal controls are in place, enforced, and reviewed periodically for conformance to contractual, organizational, and regulatory standards.
• Conduct ad-hoc reporting and analysis.

Continuous Quality Improvement

• Ensure program team develops processes and monitoring tools to improve the way we work in a structured way.
• Championing program continuous quality improvement with tested industry tools to help create a culture of learning and calculated and systematic change.

Staff Management & Development

• Attract, develop, coach, and retain high-performance team members by direct interaction and supervision to motivate, empower and mentor them to elevate their level of responsibility, span of control, and performance.
• Work with staff to develop systems to ensure consistent, high-quality project management.
• Assist leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth.
• Promote collaboration and effective communication amongst direct reports and between programs and business lines to achieve organizational and programmatic goals.
  

Secondary Responsibilities

• Work directly with the Vice President of Community Engagement and Impact to develop strategic direction and tools needed to monitor and evaluate our workplan and strategy.
• Represent the organization at external meetings with governmental agencies, community and organizational stakeholders.
  

POSITION REQUIREMENTS

Required Education/Experience

• Master's Degree in an appropriate human or social service field and at least ten (10) years of direct related work experience in a non-profit mid-level management
• Proven track record of effectively leading a performance-based and outcome-based program and staff.
• Experience with program design and monitoring.
• Experience developing learning agendas and monitoring the execution of said agenda, and reporting out on learning for a broad audience.
• An excitement for data visualization.
• Unwavering commitment to quality programs and excellence in project management with the ability to achieve strategic objectives
• Ability to work effectively in collaboration with diverse groups of people.
• Impeccable integrity, trust, positive attitude, mission-driven, and self-directed with demonstrated passion for organization's mission and commitment to working collaboratively with a management team of senior professionals.
• Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive with multiple priorities.
• Exhibit solid judgment
• Positively establish and maintain effective collaborative relationships.
• Strong aptitude for qualitative and quantitative data analysis.
• Proficiency in the evaluation, analysis, reporting, and management of data.
• Must have demonstrated coaching, and relationship management experience and strong demonstrated success managing others

Required Knowledge/Skills

• High level of computer proficiency in Outlook [email system] MS Word, MS Excel, Sharepoint, NetSuite, Power BI and the ability to learn new technologies and databases.
• Excellent written and oral communication, interpersonal, organizational, supervisory, and leadership skills.
• Highly motivated and results-oriented, proven creative problem solver.
• Ability to travel throughout various locations in Westchester County
• Willingness to learn by doing and participate in all aspects of food distribution to learn.

ABOUT US

Feeding Westchester provides a competitive benefits package including paid time off, Medical/Dental/Vision coverages, 403(b) retirement plan with discretionary employer contribution, company-paid Life and LTD insurances, an Employee Assistance Program (EAP), and other ancillary benefits. Feeding Westchester is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services or any other category protected by law. Feeding Westchester is committed to continually working to ensure we have an equitable and inclusive environment in place to support our diverse team. We strive to create professional growth paths for all who want them and a just culture that will support both internal collaboration and the work we do for our local community.

SALARY RANGE: (based on experience) $90-105k