Senior Case Manager, Interim Housing

Role: Senior Case Manager

Reports to: Senior Program Manager

Program: SOLAR

Department: Interim Housing

Location: 4200 E Compton Blvd, Compton, CA 90221

Setting: 100% Onsite

Schedule: Tuesday - Saturday 8:00- 4:30pm

Status: Full Time/Non-Exempt/Non-Management

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Number of Openings: 1

Summary

SOLAR is a DHS funded Recuperative Care Program serving individuals experiencing homelessness that also have acute medical issues. The Senior Case Manager will serve a caseload of approximately 20 clients, providing active case management for all assigned cases, including meeting weekly with each person individually.

Essential Duties and Responsibilities:

• Train new Case Managers on creating Housing Plans and other Case Management tasks.
• Support new Case Manager with difficult to engage clients.
• Complete special projects as assigned.
• Potentially run team meetings or represent the program at community meetings.
• Serve a caseload of approximately 20 clients, providing active case management for all assigned cases, including meeting weekly with each person individually.
• Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness.
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations.
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers.
• Facilitate intakes for individuals who are referred into interim housing.
• Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach.
• Facilitate wellness, enrichment, and life skills groups.
• Provide crisis intervention when needed.
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations.
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements.
• Participate in case conferences, individual supervision, and other staff meetings.
• Work in collaboration with other agency and program staff, in order to coordinate services.
• Communicate effectively and in a timely manner with management, peers, and clients.
• Participate in evaluation and trainings in order to better respond to client/community needs.
• Other duties as assigned.

Qualifications:

• Minimum of one (1) year of experience in case management required
• Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless).
• Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred.
• Skilled in non-violent crisis intervention.
• Ability to self-motivate and be flexible in a fast paced environment with minimal supervision.
• Strong interpersonal and team building skills.
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications:

Work Environment