Technical Analyst
 BrightSpeed | |
life insurance, paid time off, 401(k)
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 United States, North Carolina, Charlotte | |
| 1120 South Tryon Street (Show on map) | |
 Feb 21, 2025 | |
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Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job DescriptionWe have an exciting opportunity for a Technical Analyst -h to join our rapidly growing team! As Technical Analyst you'd be responsible for developing and maintaining applications that support Field Operations and Dispatch teams. You will be part of the evaluation, design, documentation, implementation, testing and performance for various applications.You will work closely with IT and the Business Operations team members to ensure alignment of application/process long term goals and visions.The principal purpose is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians and customer service agents. This position will report to the Manager, Technical Support. As Technical Analyst your responsibilities will include:
WHAT IT TAKES TO CATCH OUR EYE:
BONUS POINTS FOR:
#LI-RM1 Additional InformationWHY JOIN US? We aspire to contemporary ways of working. We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Becauseour purpose is to reimagine how people work, learn, play and connect! We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve. Diversity, equity and inclusionare at the center of our grounding belief inBeing Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Diversity, equity and inclusionare at the center of our grounding belief inBeing Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer/Veterans/Disabled For all applicants, please take a moment to review our Privacy Notices:
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