Tooling Services Specialist (Contract)

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Job Description:

Satair is looking for a Tooling and Services Specialist to join our team based in Herndon, VA.

This position is a temporary (contract) position for 2025 but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

You will be part of the team to respond to customer inquiries and facilitate the lease of Airbus proprietary tools, vendor tools, and Ground Support Equipment (GSE), as well as manage their return. Additionally the specialist supports tool purchase orders and all related processes.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Interface with Hamburg Inflight Desk to address backlog and quality discrepancies.

• Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes..

• Support the tool lease team through effective customer service including: quoting, order entry, follow-up on delivery, SAP updating and invoicing.

• Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.

• Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.

Your boarding pass:

• Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience.

• 3-5 years of experience in a customer service function.

• Demonstrated analytical skills and experience in developing reports describing status of activities.

• Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.

• Experience with G Suite

• Skilled in using Excel and or Google Sheets

Physical Requirements:

• Onsite or remote: On-site

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to hear and to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily

• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor. Daily

• Travel: able to travel independently and at short notice. Daily

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Citizenship:

• Must be able to work in US without current or future need for visa sponsorship.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.