Customer Service Administrator

Element is seeking a Customer Service Administrator (CSA) to join our team. In this role, you will be responsible for accurately entering customer purchase orders into our system, ensuring that the appropriate technical tests are assigned for timely and compliant processing.

The CSA will review purchase orders to determine the required testing by analyzing material type, specification requirements, and customer-specific guidelines. Attention to detail and strong organizational skills are essential to ensure accuracy in test assignments and compliance with industry standards.

If you thrive in a dynamic environment and have a keen eye for detail, we encourage you to apply and be part of our dedicated team.

At Element our shared purpose of 'Making tomorrow safer than today' is what brings us together. We are energized by our ambition to make the world a better place and create a safer future for people. This is what sets us (and you, if you join us...) apart from the crowd.

Salary: $21-$26/hr DOE

* Review & verify customer PO's, and enter work orders into LIMS
* Serve as a point of contact for customers,responding to order status updates
* Distribute entered sample / material to required processing departments
* Ensure that requirements for subcontracting of work are met and generate required documentation, upon request
* Assist with coordination of production, quality and process improvements

* Receive incoming shipments & assist with customer pickup and return of samples
* Answer incoming calls and assume other receptionist duties when needed
* Ensures all work is performed in accordance with company safety and quality policies and procedures and regulatory agency regulations

This is a fast-paced environment, and we need someone who is proactive, self-motivated and a team player. The person for this role will be a specialist in their field, respected by all who they work with, keen to learn and enthusiastic in the face of challenge. You will need:

* Proficiency in Microsoft Applications (Excel, Word, Outlook)

* Strong attention to detail to ensure data accuracy
* Ability to remain calm and stay organized to respond to deadlines and multiple priorities
* Oral and written communication skills to meet a variety of communication needs
* Flexibility - availability to work overtime during the week and weekends
* Positive can-do attitude, to remain focused on solutions for internal and external customers

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"