Residential Sales & Support Coordinator

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Summary: The Residential Sales & Support Coordinator engages with internal and external customers to solve technical challenges, support and manage sales processes from point-of-contact to product/solution delivery, and drives business improvements through partnerships with customers and vendors.

Minimum Candidate Requirements

• Associate or Bachelor's degree in sales, marketing, communications, business administration or related field, OR
• 1-2 years' relevant experience in customer service business to business (B2B) sales or residential trade experience in lieu of a degree.
• Must have and maintain a valid driver's license.
• Ability to attend off-business hours business and industry events.
• Proven ability to be a self-starter and take initiative.

Essential Duties and Responsibilities

• Manage and prioritize residential quotation workload received from Account Managers, Business Development Representatives (BDRs), Customer Service Representatives (CSRs), vendors and customers.
• Manage and monitor all quotation requests including but not limited to: quote entry, quote tracking and follow up (win/loss), and margin gain.
• Provide feedback to customers on adequate stock levels and estimate date of delivery based on knowledge of vendor's production and delivery schedules.
• Respond to customer inquiries related to design, product function capabilities, and applications escalating to Product Specialist and/ or vendor partner as appropriate.
• Upon award of order, execute project set-up, including but not limited to securing project special pricing agreements (SPAs) from vendors, compiling price files, working with accounting/pricing departments to set-up ship-to and load pricing, manage order entry/ release and transitioning to CSR as appropriate for order entry/release.
• Log support provided to customers into the customer relationship manager (CRM).
• Send product demos to qualified customers on request.
• Build and maintain relationships with Customers, Vendors, Product Management, Accounting, Purchasing, Pricing, Sales, local branch logistics, and Customer Experience.
• Coordinate with Pricing and vendors to initiate and establish customer pricing profiles.
• Investigate and resolve customer problems with deliveries.
• Identify new business opportunities and communicate to Sales and BDRs as appropriate.
• Participate in sales calls when needed.
• All other duties assigned.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.