Customer Experience Specialist 1

This position responds to customer inquiries, reviews sales order information and enters sales orders into the Fike Business System according to the customers' purchasing requirements. They are responsible for communicating with customers and channel partners about shipping details and dates. They will provide clerical support such as organizing, maintaining sales files and updating various sales reports. Regularly interacts with Inside Sales Representatives, applications, technical support, engineering, manufacturing, operations, and traffic.

1. Processes orders received in Salesforce, either directly or by representatives and distribution.
2. Trains under team lead / supervisors.
3. Creates cases as needed with appropriate departments in obtaining needed information to process orders.
4. Handles expedite requests after order creation.
5. Audits sales order data to ensure it meets the customer's PO.
6. Responsible for maintenance scheduled ship dates and order detail as required.
7. Covers incoming phone calls as required.
8. Responsible for handling customer service case queue requests.

Analytical. Computer Applications. Effective Written and Verbal Communication Skills. Problem Solving. Relationship Building. Customer Focused. Organization. Attention to Detail. Process Oriented. Adaptability. Time Management. Prioritization. Team Oriented. Professional Demeanor and Attitude.

While performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands.

REQUIRED: High school diploma or equivalent. One year or more of customer service experience (or equivalent) demonstrating high levels of customer-related service. Working knowledge of Google Suite. Ability to review contracts and invoices. Ability to schedule and coordinate service work.

PREFERRED: Technical knowledge of products and applications. Previous customer service related experience in a manufacturing environment. Multi-lingual.