Operations Supervisor

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MV Transportation is seeking an NDS (Non-Dedicated Service) Compliance Supervisor to identify and report to the Operations Managers challenges, discrepancies, violations of policy and other concerns related to service delivery. Instruct NDS providers when policy is not being followed and to assist in exploring new ideas and ways to handle in-service challenges. Reports on all activities and observances daily. Assists in delivery of system reporting requirements.

The NDS Compliance Supervisor responsibilities include but are not limited to:

Audits on safety, training, personnel and equipment will be conducted on a frequent basis
• Ensure that sensitivity, customer service, fares, policies and safety practices are being followed along company guidelines
• Records and Tracks: Training files, accident/incident files and tracker, fares tracking, employee ID tracking, complaint tracking using Excel and various reporting software
• Ensure FTA Compliance and Laws and regulations for King County, Washington State and Federal regulations in delivery of personnel, service and vehicles are being followed at all times
• Track and monitor on time performance and suggest, develop and execute practices to achieve goals
• Ensure that Drug and Alcohol Testing programs are in compliance with federal and state requirements
• Audit and track invoice submissions for accuracy and thoroughness
• Ensure Compliance re MV Transportation, Inc. and King County insurance requirements
• Investigate and track complaints, identifying and addressing trends with NDS providers
• Meet frequently with NDS providers to ensure seamless operations in accordance with contract

Talent Requirements:

• High School diploma
• Minimum one (1) year experience as a supervisor or manager (3 years of experience a plus)
• Ability to gain knowledge of system routes and service area
• Familiarization with all vehicles operating in the service
• Ability to understand client policies and procedures
• Ability to understand non dedicated service providers policies, procedures and contracts
• Ability to comprehend MV Transportation and CBA policies and procedures
• Excellent verbal and written communications skills
• Working knowledge of Microsoft Word and Excel
• Excellent organizational skills
• Ability to read, write and speak English

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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