Senior Logistics Process Engineer

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Responsibilities:

Supply Chain Process Design / Optimization:

• Design and implement improvements in logistics processes for data centers, including rack receiving, warehouse management, spare parts management, reverse logistics, and returns
• Design and implement improvements to reduce lead times, inventory costs, and improve delivery accuracy for products and services
• Analyze existing processes, identify inefficiencies, and suggest solutions to enhance the overall workflow
• Investigate implementation of Warehouse Management Systems (WMS), and other logistics software to identify opportunities for improvement to manage inventory and move orders in real-time
• Work on integrating new technologies to automate and optimize logistics processes
• Use data analytics tools to monitor and assess key performance indicators (KPIs) related to data center logistics such as on-time delivery, move order lead times, and inventory management
• Prepare regular reports on process performance and make recommendations for continuous improvement
• Monitor trends in returns and repairs, identifying patterns that may signal product issues or opportunities for improvement in the logistics process
• Design and optimize E2E Warehouse processes and systems
• Oversee the management of spare parts and returned products in warehouses, ensuring proper storage, handling, and inventory tracking
• Implement inventory management systems that provide real-time tracking of parts and returns
• Travel (25-50%) to perform Gemba walk and Go & See improvement observations

Skills and Qualifications:

• Logistics and Supply Chain Management: In-depth knowledge of logistics operations, distribution channels, and inventory management
• Analytical Skills: Ability to analyze data and metrics for demand forecasting, system optimization, and process improvements
• ERP and Logistics Software: Proficiency in using logistics-related software such as SAP, Oracle, or WMS
• Problem-Solving: Ability to identify bottlenecks, delays, and inefficiencies in the logistics system and implement solutions
• Project Management: Experience in managing logistics projects, coordinating across departments, and ensuring on-time implementation
• Communication Skills: Strong ability to communicate and collaborate with suppliers, dealers, and internal teams

Educational Background:

• Degree: A bachelor's or master's degree in mechanical/automotive engineering, supply chain management, industrial engineering, or a related field
• Certifications:
  • Certifications in supply chain management (e.g., APICS, ISM), logistics, or SAFe Agile can be beneficial.
  • Lean Six Sigma Black Belt from accredited institution (ASQ or similar)

Experience:

• 7-10 years in logistics or supply chain roles, preferably within the data center industry
• Experience with large campus data center logistics operations is highly advantageous
• Experience with logistics software and tools used in the industry

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.