MDU Service Desk Representative - Lubbock, TX

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1^, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

MDU Service Desk Representative

As a MDU Service Desk Representative, you are the voice of Metronet to our MDU (multi-dwelling unit) customers. This is an in-bound call center position where you will be answering questions related to billing issues, technical issues, and/or general questions regarding our business services. This is a position that is customer service focused so a successful candidate would have that customer service mindset as well as have strong verbal communication skills and the ability to work efficiently and effectively multi-task in a fast-paced, high volume call center environment.

ESSENTIAL JOB FUNCTIONS:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to assist and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs.
• Responsible for troubleshooting/Schedule truck rolls as needed
• May perform other related duties and responsibilities as assigned and/or required.
• Solid problem-solving skills for the purpose of determining and solving customer billing issues and service effecting issues.
• 1st call resolution
• Work with residential and business repair teams
• Other job-related duties as requested

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• 1-3 years related customer service experience preferred
• Must be able to multitask and have strong organizational skills
• Verbal and written communication skills
• Demonstrated ability to showcase your customer service, initiative and problem-solving competencies
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Experience in service specific troubleshooting methods
• Responsible, self-motivated, organized, and a quick learner
• Analytical/Logical problem-solving skills
• Patient - The ability to guide and teach via the phone
• Adaptability to change - comfortable in a rapidly evolving environment
• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

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