Youth Apprentice (High School Junior & Seniors) Patient Service Representative - Sheboygan Medical Office

Prevea Health
United States, Wisconsin, Sheboygan
Feb 25, 2025
Youth Apprentice- PSR Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The Youth Apprentice PSR (Patient Service Representative) role has the opportunity to be the patient's first contact and see all front-end operations. In this position you will learn about healthcare customer service, billing, and scheduling. You will also get the opportunity to work closely with other healthcare roles. This position is under the supervision of leading PSRs. What you will do Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea. Learn and then conduct the process of scheduling and confirming patient appointments. Obtain and confirm accurate demographic and insurance/coverage information. Receive and route medical inquiries, complaints, and messages to appropriate staff. Learn to assist patient or caller with financial questions regarding policies, insurances, payments, or other financial needs. Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. Opportunity to work closely with other healthcare positions and departments. Education Qualifications High school student in the grade level junior or senior. Participating in the Youth Apprenticeship program in accordance with school criteria. Required Skills and Abilities Demonstrate an eagerness to continuously acquire new knowledge and skills, fostering adaptability and growth in dynamic environments. Ability to work in a fast-paced environment. Fosters work and patient relationships through excellent interpersonal skills and behaviors. Possess skills to effectively problem solve. Ability to work under stressful situation with high concentration and energy levels. Ability to work and meet changing demands. Knowledge of common safety hazards and precautions to establish a safe work environment. Physical Demands Sit - Frequently Stand - Occasionally Walk - Occasionally Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Constantly Squat - Rarely Twist/Turn (Neck) - Occasionally Twist/Turn(Waist) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly Working Conditions Noise - Occasionally Hearing Requirements Hears Whispers < 3 feet - Constantly Hears Whispers 3-8 feet - Constantly Vision Requirements Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled