Supervisor - Mailroom/Vault

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We're committed to bringing passion and customer focus to the business.

Summary

The Document Management Supervisor of the Mailroom supervises the Covius Mailroom and Vault teams, making sure all incoming mail is sorted, opened, and data entry is completed in timely manner. Responsible for the reconciliation of all physical documents received by the mailroom and vault daily. Monitoring daily productivity of the mailroom and vault team members. Providing regular feedback and coaching to each individual to motivate the staff and ensure efficiencies throughout the workflow.

Essential Functions

• Oversee day to day processes, research escalated issues, and ensure staff is adequately trained on existing as well as new processes and procedures.

• Oversee the distribution of daily tasks for both the mailroom and vault team members.

• Maximize efficiency of the team members by cross training the staff and making sure all team members receive proper direction on where to focus their attention.

• Monitor and verify that all key functions and processes are performed in accordance with policies and procedures.

• Report individual and team performance metrics to Operations Manager and participate in the team member coaching.

• Coordinate with QC Manager review feedback and provide this feedback to the team in effort to correct the issue and prevent it from being an ongoing problem.

• Identify needs for upgrades or software to improve performance. Support open projects and help facilitate the project through to implementation.

• Oversee testing of fixes or patches prior to implementation.

• Train employees to meet operational standards.

• May perform minor maintenance on office/mail room equipment.

• Move or lift boxes or containers of documents for preparation and processing.

• While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.

• Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Ability to work in a fast-paced, metrics driven environment.

• Ability to prioritize multiple objectives to meet client deadlines and department goals.

• Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Strong analytical and problem-solving skills.

• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• High School Diploma or equivalent.

Experience

• 2+ years of relevant industry experience required.

• At least 1 years' experience managing a team.

Compensation and Benefits

• Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!

• Compensation: $45,600-$57,000/year, with 5% AIP

Application Guidelines:

For best consideration, please submit your resume and application materials by 03/03/25. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate. The employee Choose an item. is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; frequently position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!