Care Coordinator

JOB SUMMARY:

The Care Coordinator serves as a dedicated contact for inbound calls from patients and caregivers. The Care Coordinator will have a strong understanding of the patient forward mission and will need to be a collaborator with strong communication skills.

This is a full time, non-exempt position, reporting to the Manager, Care Center, based in our Portsmouth, NH office location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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  Supports the team of Care Coordinators with primary focus on handling inbound calls and text messages

  
  
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  Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and coordinating monthly supply and equipment orders

  
  
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  Works to ensure patients feel valued, secure and confident with starting and staying on treatment

  
  
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  Comfortable offering and attending video calls with patients and caregivers

  
  
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  Data entry and documentation management via company specific CRM and ERP platforms according to SOPs

  
  
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  Operates under close direction of Care Center leadership

  
  
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  Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events

  
  

QUALIFICATIONS/KNOWLEDGE:

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  2-year college degree preferred

  
  
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  Patient-facing health care experience preferred

  
  
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  Basic knowledge of Medicare, managed care, third party payers and Medicaid is a plus

  
  
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  Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Securityguidelines

  
  
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  Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA)

  
  
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  Solid working knowledge in the use of Excel, Word, and Outlook

  
  
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  Ability to speak and understand Spanish is preferred

  
  

OTHER:

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  Ability to move equipment weighing up to 50 pounds

  
  

Equal Opportunity Employer, including disability/veterans.

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy

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