Patient Service Representative Supervisor- Green Bay Area

Prevea Health
United States, Wisconsin, Green Bay
Feb 27, 2025
PSR Supervisor Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The PSR Supervisor assists the Manager/Director in developing, organizing, and implementing front-end revenue operations that align with Prevea Clinic's mission, vision, and values. This role encompasses staff training, quality improvement, customer service, and departmental planning. The PSR Supervisor sets the standard for exceptional customer experiences and serves as a vital liaison between patients and medical staff. What you will do Performs full range of leadership responsibilities which include, but is not limited to; interviewing, hiring, coaching, and development of employees; managing performance and any performance issues; planning, assigning, and directing work; encourage innovation, teamwork, fiscal responsibility, high-quality work, and a positive/productive work environment. Front line management and problem solving of staffing gaps, scheduling, and performance concerns. Identify and address patient care issues, decision-making challenges, and staff conflicts. Facilitate resolutions and support staff in their professional and personal growth to stay updated with front-end operations. Provide Epic and computer support to staff, assist on-site staff training, and assist with process development as needed. Participate in a weekly on-call rotation that consists of all PSR Supervisors. Assist in any questions and or concerns that night and weekend PSR's might have throughout Prevea. Assume Manager duties in their absence, providing continuous support to department employees. Supervise the collection of required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. Assist in Epic schedule optimization by building and maintaining provider schedules within their respective departments/areas. Identify, discuss, and counsel staff regarding customer service initiatives, batch accuracy, error-free work, and compliance with privacy and HIPAA laws. Communicate latest information to staff in a time-sensitive manner while working with respective departments to coordinate changes. Perform PSR duties when necessary to assure patient needs are met. Education Qualifications High School Diploma and/or GED Required Experience Qualifications 2 years Experience in customer service, insurance and/or healthcare setting Required 1-3 years Leadership experience or successful completion of leadership education Preferred Skills and Abilities Capable of assisting in the implementation and advising of process change. Excellent interpersonal skills and behaviors Ability to form professional relationships with patients and peers Ability to prioritize work and meet changing demands Ability to maintain confidentiality and handle sensitive information with discretion. Foster a culture of appreciation and support among team members. Ability to lead teams and manage conflict effectively. Excellent interpersonal skills and behaviors Ability to form professional relationships with patients and peers Flexibility to work at various locations, shifts, and extended hours as needed. Proficient in customer service, interpersonal, telephone and computer skills Physical Demands Sit - Constantly Stand - Rarely Walk - Rarely Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Rarely Squat - Rarely Twist/Turn (Neck) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly Working Conditions Noise - Occasionally Hearing Requirements Hears Whispers < 3 feet - Constantly Hears Whispers 3-8 feet - Constantly Vision Requirements Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled