Noc Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Kansas City
Feb 28, 2025
Description Looking for a NOC Technician for one of our premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. POSITION PURPOSE: The purpose of the NOC Technician is to provide customer support for customers. Position directly monitors BBF network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours. PRIMARY RESPONSIBLILITES: * Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required * Trouble ticket management and documentation * Troubleshooting DWDM, MPLS, and SONET network equipment * Read and interpret CLR/DLRs * Perform remote resolution of faults through various Network Management Systems (NMS) * Monitor network performance after maintenance and network/DC changes * Work closely with Operations and Engineering to ensure quick circuit activation * Provide network assistance to Data Center technicians. * Correspond with customers with ticket updates and technical support * Interpret and implement MOPs for Network changes and upgrades SKILLS AND ABILITIES: * Familiarity with trouble ticking systems * Strong customer service skills * Knowledge of LAN/WAN technologies. * DWDM and/or MPLS fundamentals. * Must be able to work a flexible schedule in a 24x7 environment * Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues. * Multi-task and maintain composure in a demanding work environment. * Nokia, ADVA, Ekinops and MRV experience, preferred * Familiarity with trouble ticking systems, preferred * Knowledge of Fiber optic fundamentals, preferred * Experience performing circuit testing procedures and test equipment, preferred * Nokia, ADVA, Ekinops and MRV experience. Skills noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting Top Skills Details noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia,mpls,dwdm,sonet Additional Skills & Qualifications EDUCATION AND EXPERIENCE: * High school diploma or equivalent * Minimum 1 year in telecommunications or equivalent technical training * Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred Soft Skills: Go Getter Ability to learn quickly Great soft skills - Customer facing Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kansas City,MO. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.