Application Support Analyst

American College of Surgeons
life insurance, paid holidays, long term disability, tuition reimbursement, 403(b)
United States, Illinois, Chicago
633 North Saint Clair Street (Show on map)
Feb 28, 2025
Description About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org. Summary: The Application Support Analyst is responsible for the day-to-day maintenance and support of the organization's software applications. This role involves troubleshooting and resolving application issues, providing technical support to users, and ensuring the smooth operation of business applications. The Analyst will work closely with IT teams, business stakeholders, and external vendors to ensure applications are optimized and aligned with business needs. Will additionally develop and maintain monitoring/alerting systems to detect issues before they impact users. This exempt position will report to the Senior Manager, Strategic Applications in the Information Technology department. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote. The anticipated salary range for this position is $82,000 - $92,000 (commensurate with related experience). Responsibilities: Provide support for Membership Database (Aptify) and associated solutions. Troubleshoot and resolve application issues while working with end-users on the SQL-based membership (Aptify) system. Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion. Detect and reproduce software defects and address directly or coordinate addressing. Recommend creative approaches to solving unique software problems while utilizing product functionality to the full extent. Assist in developing and maintaining Application Support Standards, procedures, resolutions and training documentation as required. Create and coordinate training with the end users on new or updated solutions. Work closely with the technical support team to provide training and documentation for software resolution, installation, and configurations providing them the knowledge to enable them to assist with the support functions. Create, maintain and support a variety of reports or queries utilizing appropriate SQL based reporting tools. Assist in the development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data. Ensure systems are up and meeting SLA standards. Required Education and/or Experience: Bachelor's degree from an accredited college or university is preferred but not required. ITLL certification is preferred but not required. At least 2+ years of experience in a similar software support role, including experience with SQL database schemas and SQL coding, strongly preferred. Experience with .NET/MVC framework, HTML, and PHP preferred. Strong working knowledge of Microsoft Office products, especially advanced Excel (including experience using Pivot tables for reporting purposes). Excellent verbal and written communication skills necessary to interact with all levels of the organization. Strong attention to detail and organizational skills. Capable of providing excellent customer service. Comprehensive Benefits: We're committed to attracting and retaining top talent via valuable benefits! Vacation, personal, and sick hours including 13 paid holidays per year Tuition Reimbursement Medical-comprehensive coverage through BlueCross BlueShield Dental, Vision, and Prescription drug program 403(b) Matching Program Pension Plan Flexible Spending Medical/Dependent Care Employee Assistance Program Short Term/Long Term Disability Life Insurance Domestic Partner Coverage The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)