IT Delivery Manager- Operations and Service Management

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This dynamic role offers the chance to orchestrate an optimization and modernization initiative within our Operations team. You'll guide teams across multiple areas of Operations including service management, mainframe support, identity and access management, and service desk, driving efficiency and reliability to new heights. Partner with the IT Director, crafting and delivering a transformative roadmap that shapes the future of our IT operations. If you're a strategic thinker with exceptional leadership skills and thrive on streamlining processes and delighting users, this is your chance to shine!

Manages the delivery of the IT Operations. Identifies and defines services offered by the internal IT department or external vendors/service providers; customizes offerings to reflect changing business needs. Collaborates with organizational stakeholders to develop performance standards in support of established service level agreements (SLAs). Measures performance of services offered, as well as develops and implements strategies to improve process or cost effectiveness. Understands the needs of the business and aligns delivery and implementation plans to support business goals. Aligns with technology solution delivery. Collaborates and coordinates with other delivery managers to deliver highly effective and right sized solutions. Develops and drives new solutions along with continuous improvement initiatives related to IT service delivery. Comprehensive knowledge of the field's policies, procedures, and practices. Performs complex tasks. Leads and directs the work of other associates. Develops and manages staff plans incorporating both internal and external talent to provide skill sets required for effective delivery. Provides input into personnel decisions, budgeting, planning, and policies, processes, and procedures.

Preferred Experience and Skills

Minimum of six years experience in a leadership position
• Knowledge of the insurance industry
• Ability to foster teamwork
• Problem solving skills
• Decision making skills
• Management skills
• Detail oriented
• Customer/client orientation
• Interpersonal skills
• Ability to build collaborative relationships
• Written and verbal communication skills

Preferred Education and Training

• Bachelor's Degree, equivalent experience or combination
• Supervisory and/or management training

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