Relationship Development Associate- Sterling

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

The Relationship Development Associate - Sterling is responsible for managing and nurturing a portfolio of Sterling Accounts to maximize engagement and growth. This role focuses on building relationships, identifying reasons why an account may not be expanding, and proactively addressing those issues with tailored solutions.

Key Responsibilities:

• Manage a portfolio of Sterling Accounts, focusing on relationship-building and revenue growth.
• Identify growth barriers (e.g., service gaps, customer needs, pricing concerns) and develop action plans to address them.
• Conduct regular check-ins with customers, understanding their business needs and positioning Granite's solutions effectively.
• Develop customized proposals for account expansion, including upselling and cross-selling opportunities.
• Maintain accurate and up-to-date account data in Salesforce.
• Work closely with the Manager of Sterling Relationship Development to align on growth strategies and execution.
• Ensure a seamless customer experience by collaborating with internal teams and delivering excellent service.
• Meet and exceed performance targets related to account engagement and revenue expansion.

Qualifications:

• 1-3 years of experience in sales, account management, or customer success.
• Strong ability to build relationships and identify customer needs.
• Excellent communication, problem-solving, and negotiation skills.
• Knowledge of telecommunications services and industry trends is a plus.
• Proficiency in Salesforce or other CRM tools.

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