Executive Director of Patient Services

LOCATION: Stroger Hospital

DEPARTMENT: Revenue Cycle

SHIFT: 8:00AM-4:00PM

This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary
The Executive Director of Patient Services is responsible for assessing, directing, and coordinating all patient facing resources for Cook County Health (CCH) to improve and contribute to the accurate and efficient capture, management, and collection of patient service revenue. This position is responsible for managing the patient facing revenue operations and staff for CCH, including Ambulatory and Community Health Network sites, John H. Stroger, Jr. Hospital, and Provident Hospital. This position will have the responsibility of managing the following revenue processes in all patient facing departments throughout CCH, including inpatient, ambulatory and emergency departments, pre-access, financial clearance, financial counseling, admitting, centralized and decentralized registration, insurance notification, and bed control.

General Administrative Responsibilities

Collective Bargaining
* Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
* Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline
* Document, recommend and effectuate discipline at all levels
* Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
* Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision
* Direct and effectuate CCH management policies and practices
* Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management
* Contribute to the management of CCH staff and CCH' systemic development and success
* Discuss and develop CCH system policies and procedures
* Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
* Work with Labor Relations to discern past practice when necessary

Typical Duties

• Completes various financial forecasts, annual budgets, month-end financial reporting, receivables levels, productivity and any long-range strategic planning for the department.
• Oversees leadership responsible for daily operations all patient facing departments.
• Provides timely communications. Conducts regular meetings that include direct reports.
• Maintains and revises policies and procedures. Coordinates with staff, management and the governance to establish and or revise current policies.
• Oversees personnel issues within all patient facing departments. Sets guidelines for the hiring and training practices of the department. Directs terminations and disciplinary actions within policies and guidelines set by Human Resources. Assists management with performance evaluations of staff.
• Oversees the leadership standardization of patient facing departments reporting and processes within all information systems, registration process, service and productivity standards, continuous quality improvement (CQI) and compliance standards.
• Oversees leadership to maintain performance agreement set for patient facing areas. Oversees weekly review of staff performance.
• Oversees leadership to create and maintain the patient facing dashboard for internal management of system departments and as a monitoring tool for executives.
• Assumes fiscal responsibility. Establishes and monitors the department's budget in coordination with leadership. Identifies and implements methods for controlling costs. Continuously monitors expenses against established budget.
• Provides information to senior levels of management on the implication of policies and procedures being formulated and recommends specific action.
• Oversees leadership to ensure that managers and staff understands/interprets compliance regulations, standards and directives regarding governmental /regulatory agencies and/or third-party payers and how these regulations affect patient facing areas.
• In collaboration with IT leadership, develops technology and process improvement road maps as they relate to patient facing areas.
• Actively participates in department and CCH committees, as well as in special projects.
• Promotes quality management by initiating/participating in specific reviews and assists with quality monitoring. Holds access staff accountable to the Memorandum of Agreement.
• Assures staff is informed of regulatory, process, and information system changes which includes ongoing staff education.
• Oversees leadership to ensure that staff maintains a working knowledge of all billing regulations and applications as it relates to the collection of patients balances.
• Establishes and maintains an effective "Up Front" collection effort.
• Develops and maintains reports to ensure key functions are performed promptly and accurately.
• Manages the patient access operations and staff for Cook County Health.
• Improves and contributes to the accurate and efficient capture, management, and collection of patient service revenue.
• Manages pre-arrival process, insurance verification, bed control, and vendor management.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree or higher from accredited college or university in Business Administration, Organizational Development, Finance, Accounting, or Health Care Administration
• Seven (7) years of management experience inpatient access, patient financial services or other revenue cycle function in an academic medical center or health system that includes hospitals and clinics

PREFERRED QUALIFICATIONS

• Master's degree from an accredited college or university
• Previous experience within a multi system hospital setting, or multiple clinic healthcare provider
• Membership in Healthcare Finance Management Association, American Healthcare Information Management Association, or American College of Healthcare Executives

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of patient registration and access requirements
• Knowledge and familiarity with hospital and clinic-based systems
• Knowledge of the following software programs: Windows based software including Word, PowerPoint and Excel
• Knowledge of hospital and insurance coding and documentation practices
• Understanding of Federal, State, Local, and Agency healthcare laws, standards and financial regulations
• Strong project management skills
• Demonstrates attention to detail, accuracy and precision
• Demonstrates a high degree of confidentiality and discretion
• Demonstrates a desire and willingness to maintain professional skills and education
• Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
• Written and verbal communication, ability to prepare reports and make presentations
• Demonstrates analytical and organizational, problem solving, critical thinking, and conflict management/resolution skills
• Ability to build relationships with executive, department and clinic leadership, providers, team members, and direct reports
• Ability to follow HIPAA standards and comply with patient confidentiality policies

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.