New

ITSM Manager - Build and Release

Vaco
$130,000.00 - $150,000.00 / yr
United States, Arizona, Tempe
Mar 01, 2025
Vaco has partnered with a Phoenix client to hire an experienced leader with a strong background in Release Management. In this role you will help build and drive the vision of a new release management program across the organization. You will have a strong background in product release management, leadership, and process adoption and previous experience building and rolling out release programs. You will oversee the day-to-day management of the release process, working closely with cross-functional teams to ensure smooth and timely product deployments. You will bring expertise with ServiceNow release tools and previous experience building programs in this environment. If you're passionate about driving the success of a new release management program and have the experience to lead a team through this transition, please reach out to a member of the Vaco team today. *Core Responsibilities:* Lead the development and implementation of a new release management program from the ground up. Drive the vision and execution of release management processes, taking over from initial planning and building it into a sustainable program. Oversee the governance of release management, including defining release windows, metrics, KPIs, and process adherence. Establish and maintain standards and procedures for release management, ensuring all documentation, approvals, reviews, and enterprise processes are followed throughout the release lifecycle. Align with various product teams across the organization to ensure smooth releases, from planning through production deployment. Work closely with leadership and other departments to drive process adoption and ensure buy-in from all stakeholders. Monitor and improve release performance through detailed analysis of metrics and KPIs. Ensure that all necessary standards, process checkpoints, and approval stages are properly managed and followed. *Required Skills & Qualifications:* 5+ years of leadership experience in release management. Proven experience building and rolling out a release management program, ideally for a new or evolving process. Strong familiarity with ServiceNow - Release V2; Azure DevOps experience is a plus. Financial, Fintech, or banking industry experience is highly desirable. Strong experience with process adoption, including getting buy-in from leadership and cross-functional teams. Ability to manage complex release cycles and ensure all deadlines, documentation, and approvals are met. Excellent organizational, communication, and leadership skills. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.