Account Resolution Specialist

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tucson
Mar 01, 2025
Description Bilingual role responsible for providing a quality customer experience while working to collect/resolve outstanding account balances. Working in a professional, customer-centric high volume environment contacting customers to determine reason for payment delinquency and to obtain payment commitment. Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. Demonstrate strong organizational and time management skills, in order to achieve department productivity metrics. MUST BE BILINGUAL Skills collections customer service, bilingual, call center - Must have great communication skills and enjoy helping people - Customer service and/or call center experience taking inbound calls from customers 80+ calls per day - Experience in banking, loans or mortgage a plus - Answers customer questions and provide appropriate solutions - Good computer skills - Ability to learn quickly and multitask - Punctuality and good attendance are a must - Able to adjust work schedule for coverage and work overtime - Must have good tenure and work history Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tucson,AZ. Application Deadline This position is anticipated to close on Mar 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.