New

Delinquency Control Counselor

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Mar 01, 2025
TEKsystems is currently searching for qualified candidates to fill openings for a Delinquency Control Counselor position with a reputable credit union in the Pensacola, FL area. This position is NOT fully remote and requires working onsite. All candidates must live in a commutable distance to the Pensacola, FL area. * * Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early stage collections(1-30 days late), 80-120+ calls per day. Responsibilities * Provide member financial counseling and mitigate loss for the credit union. * Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union * Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency * Notate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives * Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs * Explain and communicate relinquishing options such as settlements * Maintain working knowledge of the federal and state consumer protection laws Experience and Qualifications: * 2-3 years of recent experience working in a customer service/collections/financial environment * Ability to communicate effectively via email and phone * Ability to navigate multiple systems and high volume incoming calls * Professional written and verbal communication * Problem solving skills, patience, empathy Schedule: Must be able to work a 11:30am-8:00pm shift after training. Must be comfortable working EVERY Saturday. When working a Saturday shift you will have a rotating day off throughout the week. Saturday shift is always 8:00am-4:30pm. Hybrid schedule, 1 day per week (4 days per month onsite required)Training and working on site fully is an option Training: 4 Weeks MANDATORY Hybrid training: Monday - Friday, 7am-3:30pm CST. Directly after training is a 4 week MANDATORY nesting period which will be fully onsite at the Pensacola, FL campus. If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests. #eastpriority25 Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.