New

Remote In Wisconsin - Customer Service Representative

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Mar 02, 2025
MUST LIVE WITHIN DANE, COLUMBIA, SAUK, ROCK AND DODGE COUNTIES Remote Student Loan Representative Our client is on a mission to make post-high school education more accessible and affordable for all. They are seeking remote student loan counselors to join their team! Under the direction of department supervisors, counselors assist student loan borrowers with resolving their delinquent accounts in an accurate, effective, and efficient manner. You will be responsible for handling inbound and outbound calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual. Why Apply? * $18.50/hr * FULLY remote within Dane, Columbia, Sauk, Rock and Dodge Counties! * 8am-4:30pm CST, Monday to Friday - NO WEEKENDS! * Long-term growth opportunities (contract to hire) * Company partners with Wisconsin charities What Are We Looking For? * 2+ years of customer service (call center strongly preferred) * High School Diploma required * Previous experience working from home desirable * Minimum internet speed of 50mbps download, 15mbps upload * Minimum typing speed 40wpm * Ability to handle fast changes of work pace What's The Day-to-Day? 1. Effectively counsel delinquent borrowers/endorsers regarding payment arrangements, deferment/forbearance, and consolidation options available to resolve the delinquency on their account(s). Explain rights and responsibilities to delinquent student loan borrowers, including the consequences of default. 2. Communicate with highly delinquent borrowers/endorsers through established procedures to determine the reason(s) for nonpayment or noncompliance, and the ability to meet their loan obligations using the current Repayment Solutions call model. Use this information to determine a solution that is best suited to the borrower's best interest. 3. Verify and obtain new demographic information, including email addresses, during contacts with borrowers and others. 4. Secure the information and documentation necessary to qualify borrowers for deferment and/or forbearance. 5. Maintain knowledge of the various deferments and forbearance options available to borrowers/endorsers. 6. Assist in the investigation of difficult and problem accounts. Follow-up and/or take the appropriate action to resolve the account. 7. Initiate feedback to Repayment Solutions Supervisor(s) with ideas to improve processes. 8. Document on the system actions taken on accounts and related correspondence. Interested in Applying? We'd love to hear from you! Please complete your application as prompted, and send a screenshot of your internet download/upload speed, and WPM speed, to jmckellarsch@teksystems.com. You can test your internet speed at https://www.speedtest.net and your typing speed at https://www.typingtest.com. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.