Director of In-Park Revenue

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Oversee all aspects of revenue departments including Food & Beverage, Retail, and Admissions in compliance with all applicable standards for food preparation, service and safety. This position will work in direct coordination with both the Retail & Admissions Manager, and Food & Beverage Manager.

We are currently looking for a:

Noah's Ark - Director of In-Park Revenue - Full-Time

Roles & Responsibilities:

• Develop a guest-first approach towards park operation
• Maintain and submit accurate monthly inventories for Retail and Food & Beverage in coordination with direct report managers
• Manage and control all financial aspects of the departments while maximizing revenue and cost-savings opportunities.
• Develop and reconcile labor and expense budgets for all revenue departments
• Compare invoices with price sheets and monitor returns for credits
• Ensure tickets and products are setup correctly within POS and Inventory system
• Monitor POS menus throughout park to ensure pricing and items are accurate
• Oversee Front Gate and Parking operations
• Ensure Food and Beverage team maintains sanitation, cleanliness, safety standards, proper PPE is worn as deemed by ServSafe in all food stand locations
• Monitor labor regulations within departments and ensure employee breaks are given in a timely manner
• Administrative duties including assisting with weekly schedule according to the weekly labor budget and line schedules, entering daily revenue, ordering supplies in conjunction with direct reporting managers
• Assembling reports and studies of annual sales
• Coordinate, develop and schedule training manuals for all revenue departments
• Oversee and audit daily time sheets of all revenue departments to ensure accuracy and identify discrepancies and have grasp on appropriate labor usage
• Create, compile, and analyze reports including Food Cost, Over/Short logs, Attendance Logs, Safety Inspections, and Labor Costs
• Develop working relationships with Retail and Food & Beverage vendors
• Ability to speak with guests directly to resolve any guest concerns
• Assist in other areas of park functions
• Perform any additional duties instructed by General Manager

Requirements

Education: Bachelors Degree

Languages: English

Skills:

• Communication - Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel
• Leadership - Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary
• Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
• Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail
• Executive Presence - Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
• Flexibility - Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects
• Initiative and Adaptability - Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment
• Computer Proficiency - MS Office Suite (Excel, Word, Outlook, Powerpoint)

Experience: Minimum of 3-5 years of Food and Beverage/Retail and experience and at least 3 years of supervisory experience preferred. Position will be working with students from various countries and must be willing and able to effectively communicate with employees who speak English as a second language.

Other:

• Must be at least 18 years old
• Retail Management experience a plus
• Must be willing to work long hours, evenings, weekends, and holidays during peak season of April through September

• Capability to lift moderate weight up to 50 lbs
• Ability to stand, bend, reach, and twist
• Ability to work in various weather and temperature conditions
• Maintain confidentiality of park operations and revenue at all times
• Demonstrate basic math skills
• Comply to all uniform policies
• Demonstrate excellent Guest Service and maintain a professional image at all times

Team member benefits:

Why Palace Entertainment?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.

Palace Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• A generous paid time off program in which the benefits increase with your tenure with the company

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.

If you're ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at www.palaceentertainment.com --> Job Opportunities to see if you're a fit for our other open positions.