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State of Tennessee jobs

UNEMPLOYED ACCOUNTS AUDITOR SUPERVISOR 1 - 03042025 - 65990

State of Tennessee
United States, Tennessee, Chattanooga
Mar 04, 2025

Job Information

State of Tennessee Job Information
Opening Date/Time 03/04/2025 12:00AM Central Time
Closing Date/Time 03/10/2025 11:59PM Central Time
Salary (Monthly) $5,638.00
Salary (Annually) $67,656.00
Job Type Full-Time
City, State Location Chattanooga, TN
Department Labor & Workforce Development

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT, EMPLOYER ACCOUNTS, HAMILTON COUNTY

Please visit the link below:

https://www.tn.gov/workforce/careers.html

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree including twenty-seven quarter hours in accounting and experience equivalent to three years of full-time professional work in one or a combination of the following: accounting, auditing, tax collecting, unemployment insurance tax account or wage protest processing, or unemployment insurance claims investigating.
Substitution of Education for Experience: Qualifying full-time professional experience in accounting or auditing may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
Substitution of Certificate or License for Education and Experience: Current certification as certified public accountant or license as a public accountant with the State of Tennessee may substitute for the required bachelor's degree, including the twenty-seven quarter hours in accounting, and one year of the required experience.
Substitution of Experience for Education: Graduate course work received from an accredited college or university in accounting and/or taxation may substitute for the required experience on a month-for-month basis to a maximum of one year (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).

OR

Three years of full-time professional accounting or auditing experience with the State of Tennessee
Necessary Special Qualifications: Possession of a valid motor vehicle operator license and access to an automobile for use in performing work activities may be required.
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision, is responsible for professional unemployment accounts supervisory work of average difficulty involving supervising the overall operations and staff of a small to medium size unemployment insurance field tax office.
Distinguishing Features: This is the first supervisory class in the Unemployment Accounts Auditor sub series. An employee in this class supervises the overall operations and staff of an unemployment insurance field tax office. This class differs from that of Unemployment Accounts Auditor 3 in that an incumbent of the latter is responsible for assisting the tax office supervisor in overseeing tax audits for unemployment insurance premiums, auditing large employer accounts, or performing central office duties associated with quality control. This class differs from that of Unemployment Accounts Auditor Supervisor 2 in that an incumbent of the latter is responsible for supervising the overall operations of a large unemployment insurance field tax office.

Responsibilities

Resolving Conflicts and Negotiating with Others:
  1. Resolves unemployment insurance tax disagreements with employers regarding tax assessments, audit procedures, or positions taken based on tax law, policy, or procedures; reviews auditors' findings and conclusions to ensure basis for disagreement is legitimate.
  2. Handling internal disputes, resolving conflicts and negotiating with others.
Coordinating the Work and Activities of Others:
  1. Supervises staff and operations of an unemployment insurance local employer accounts office.
Interpreting the Meaning of Information for Others:
  1. Translates or explains what information means and how it applies to employment security law.
Training and Teaching Others:
  1. Identifies the educational needs of auditors, developing formal educational or training programs or classes, and teaching or instructing others.
Analyzing Data or Information:
  1. May conduct tax audits and collection activities of unemployment insurance premiums at business and company locations.
  2. Collects outstanding unemployment insurance premiums due; issues and serves distress warrants and liens to obtain premium payments withheld by the employer.
  3. Checks reported wages, journal vouchers, tax returns, and other employer records for accuracy and completeness.
  4. Calculates tax liability including any applicable interest, penalties, or adjustments.
Making Decisions and Solving Problems:
  1. Analyzes information and evaluates results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work:
  1. Sets priorities of tax audit, collection assignments, wage protest investigations and other assignments from central office.
Processing Information:
  1. Evaluates staff wage protest investigations, conducts or approves adjustments submitted by staff made to employer's account relating to claimant's protest; investigates wage protests from claimants.
Evaluating Information to Determine Compliance with Standards:
  1. Reviews staff work in unemployment insurance tax auditing, tax liability investigations and tax collections including legal actions, and documentation for accuracy, completeness, and consistency with policy and procedures.
  2. Reviews narrative progress reports or other wage protest documentation for accuracy and completeness.
Developing Objectives and Strategies:
  1. Writes or modifies unemployment accounts auditing policies and other procedures.
  2. Gathers and reviews information regarding recent product developments, legislation, employee/employer relationships, and particular problems concerning unemployment insurance premiums; compares current policies with new information to develop recommended changes in current procedures.
Updating and Using Relevant Knowledge:
  1. Keeps up-to-date on employment security law and policies as well as applying new knowledge to job.
Guiding, Directing, and Motivating Subordinates:
  1. Evaluates employees' performance based on defined expectations.
  2. Initiates motivational and disciplinary actions for employees based on job performance issues.
  3. Identifies exceptional performance characteristics from job plans.
  4. Reviews assigned performance ratings to ensure fairness and consistency.
  5. Discusses job performance ratings with employee.
  6. Describes employee performance on pre-designated major responsibilities.
  7. Discusses exceptional performance characteristics with employees.
Performing Administrative Activities:
  1. Answers questions raised by upper management concerning tax audit status' or other operating issues (e.g., personnel issues, auditing procedures, operating expenses).
  2. Reviews job references to verify an applicants' qualifications; provides recommendations to upper management concerning the selection of an applicant.
  3. Identifies specific course work, job training, background experience, and prior job experience of prospective employees; explains duties, responsibilities, and expectations of the job to applicants.
Staffing Organizational Units:
  1. Interviews applicants for vacant Unemployment Account Auditor positions: Asks applicant questions to assess prospective employees' ability to perform job.
Communicating with Persons Outside Organization:
  1. Explains to employer or employer representative relevant tax laws, legal decisions, or departmental policies; reviews written rebuttals from auditor for accuracy and appropriateness; approves rebuttals for use in disagreements.
  2. May conduct formal presentations at tax workshops for taxpayer and industry representatives.
Documenting/Recording Information:
  1. Documents audit and collection activities including audit procedures taken, payments received, terms of negotiated payments, and legal actions taken.
  2. Completes weekly and monthly performance logs.
Getting Information:
  1. Observes, receives, and otherwise obtains information from all relevant sources.
Monitoring and Controlling Resources:
  1. Examines and approves time and attendance reports and expense claims.
  2. Requests additional office staff or equipment from upper management.
Coaching and Developing Others:
  1. Assigns work projects to staff; sets priorities of tax audit and collection assignments; advises and informs staff of decisions, procedures, policies, conduct, and performance issues.
Communicating with Supervisors, Peers, or Subordinates:
  1. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  2. Routes unresolved tax disagreements to legal staff.
Developing and Building Teams:
  1. Schedules and organizes office meetings regularly or as needed.
Establishing and Maintaining Interpersonal Relationships:
  1. Develops constructive and cooperative working relationships with others, and maintaining them over time.
Scheduling Work and Activities:
  1. Schedules events, programs, and activities, as well as the work of others.

Competencies (KSA's)

Competencies:
  1. Dealing with Ambiguity
  2. Directing Others
  3. Time Management
  4. Priority
  5. Organizing
  6. Informing
  7. Planning
  8. Conflict Management
  9. Confronting Direct Reports
  10. Hiring and Staffing
  11. Written Communication
  12. Fairness to Direct Reports
  13. Ethics and Values
  14. Motivating Others
  15. Customer Focus

Knowledge:

  1. Mathematics
  2. Law and Government
  3. Economics and Accounting
  4. Administration and Management
  5. Education and Training
  6. Customer and Personal Service
  7. Personnel and Human Resources
  8. Clerical

Skills:

  1. Mathematics
  2. Reading Comprehension
  3. Speaking
  4. Writing
  5. Judgment and Decision Making
  6. Management of Personnel Resources
  7. Complex Problem Solving
  8. Critical Thinking
  9. Time Management
  10. Instructing
  11. Negotiation
  12. Active Listening
  13. Active Learning
  14. Monitoring
  15. Persuasion
  16. Service Orientation
  17. Social Perceptiveness
  18. Learning Strategies
  19. Management of Material Resources
  20. Coordination
  21. Systems Analysis
  22. Systems Evaluation

Abilities:

  1. Oral Expression
  2. Written Comprehension
  3. Oral Comprehension
  4. Written Expression
  5. Mathematical Reasoning
  6. Deductive Reasoning
  7. Speech Recognition
  8. Inductive Reasoning
  9. Problem Sensitivity
  10. Time Sharing
  11. Fluency of Ideas
  12. Number Facility
  13. Category Flexibility
  14. Selective Attention
  15. Information Ordering
  16. Memorization
  17. Perceptual Speed

Tools & Equipment

  1. Personal Computer
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Copy Machine
  6. Motor Vehicle
  7. Scanner
  8. Postage Meter

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

  • A valid driver's license
  • For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.

Applied = 0
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