TRAINING SPECIALIST

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Training Specialist works with employees to help them reach their full potential through the execution of training programs and acting as a trusted training resource. This position will focus on Training Facilitation and the support of Training Planning across all bank functions and departments. The ideal candidate for this role will be outgoing, engaging, organized, creative, driven, and passionate about employee learning.

As a Training Specialist, you will:

• Work with the Training Manager and Instructional Designer to create training for banking staff including, but not limited to the following subject areas: general banking knowledge, banking systems, relationship building, Nicolet values, professionalism, soft skills, train the trainer, customer service, department specific knowledge, etc.
• Facilitate training through a variety of delivery methods including classroom instruction, webinars, virtual training, and on-the-job training.
• Learn and implement techniques to be creative and engaging in assigned areas of training delivery. Strive for continuous personal development in training design/ development and facilitation/ instruction skills.
• Ensure all training programs are continuously and successfully being executed.
• Coordinate and maintain records evaluating training effectiveness, provide feedback to program participants and management as needed. Keep up to date with and maintain records through utilization of Learning Management System (LMS) and online course software for employee education opportunities.
• Assist with other HR program coordination and execution, such as New Employee Orientation (NEO).
• Work with the Training Manager and other department leaders to support training plans within departments; this includes onboarding schedules for new employees, working with the instructional designer to develop resources and content covered by the department experts, as well as identifying skills to enhance for existing employees.
• Serve as a resource for employee learning and development in assigned areas includes assisting with questions, researching answers and identifying gaps in resources.
• Ensure training support is available during HR business hours.
• Keep current on all policies, procedures, and banking knowledge is essential to educating tellers, bankers, and other banking staff.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• Bachelor's or Associates degree in a related field.
• 3+ years prior experience in facilitation, technical training, and/or training content development.
• Knowledge of banking systems, products, procedures, and regulations.
• Strong organizational, multi-tasking and prioritizing skills.
• Self-motivated and resourceful.
• Effective verbal and written communication skills and strong interpersonal skills.
• Prior banking experience is preferred but not required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled