New

Assistant Manager- Hospice Shop

Cooley Dickinson VNA & Hospice
United States, Massachusetts, Northampton
30 Locust Street (Show on map)
Mar 05, 2025
Responsible for overseeing the operations, sales, and customer service of the retail shop that supports the hospice program through the shop's profitability, maintaining a positive shopping experience for customers, and generating revenue to support the hospice services. Oversee all aspects of the hospice retail shop, including inventory management, visual merchandising, pricing, purchasing, and overall shop organization to maximize sales and profitability. Recruit, train, and supervise a team of retail staff, volunteers, and/or interns. Develop and implement sales strategies, promotional campaigns, and marketing initiatives to drive foot traffic, increase sales, and generate revenue to support the hospice program. -Ensure a positive and welcoming environment for customers, responding to their inquiries, resolving any issues or complaints, and providing exceptional customer service at all times. -Monitor inventory levels, conduct regular stock checks, and ensure accurate record-keeping of merchandise. -Develop and manage the shop's budget, track sales performance, and implement cost-control measures. Cultivate relationships with the local community, hospice organizations, and potential donors. Education Bachelor's Degree Retail and Merchandising required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Licenses and Credentials Experience Retail Management Experience 5-7 years required and Supervisory Experience 3-5 years required Knowledge, Skills and Abilities - Knowledge of retail operations, including inventory management, merchandising, and customer service best practices. - Strong leadership skills and the ability to effectively manage a team. - Excellent interpersonal and communication skills. - Financial acumen and budget management skills. - Ability to analyze sales data and make data-driven decisions. - Excellent organizational and multitasking abilities. VNA & Hospice of Cooley Dickinson, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.