Referral Coordinator, Pulmonary - Southampton

Receive incoming communication and online requests from patients and referring providers interested in accessing care.

Perform patient registration and scheduling processes, strictly adhering to established department procedures.

Document all patient demographic, medical, financial, and referral information into the system to acquire a hospital registration number and schedule appointments.

Answer telephone calls, triage calls, and take accurate and detailed messages using professional and courteous customer service techniques.

Provide basic information and instructions to patients regarding the practice and hospitals across the enterprise.

Acquire all patient information required by providers prior to appointments, ensuring medical records are available to all healthcare providers.

Completely and accurately transcribe call, referral, and scheduling information in multiple systems.

Deliver excellent customer service to both internal and external customers of Mass General Brigham Hospitals and ambulatory practices.

Support ongoing communication and provide service recovery when needed with patients and referring physicians.

Maintain confidentiality and privacy consistent with HIPAA guidelines.

Proven experience in an administrative or scheduling role, preferably within a healthcare setting.

Outstanding customer service skills with the ability to handle sensitive situations with integrity and tact.

Strong organizational skills and attention to detail.

Ability to strictly adhere to procedures and protocols.

Excellent communication skills, both written and verbal.

Proficiency in using multiple computer systems for documentation and scheduling.

Ability to work collaboratively in a team-oriented environment.